Product Description: A collection of the writings of 73 authorities on services management. The contributors provide research into the areas of hospitality and tourism, financial services, retailing, the public sector and health services and transport, looking at the issues that influence their effective management...read more

Product Description: Leaders in their field of expertise present a cross-disciplinary view of business process re-engineering (BPR), going beyond an information systems perspective to take into account strategic and operations management, human resources and accounting...read more (view table of contents, read Amazon.com's description)