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Customer Service from the Inside Out Made Easy
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Bibliographic Detail
Publisher Entrepreneur Pr
Publication date February 26, 2006
Pages 230
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9781932531916
ISBN-10 1932531912
Dimensions 0.62 by 7.25 by 9 in.
Weight 1 lbs.
Availability§ Publisher Out of Stock Indefinitely
Original list price $19.95
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description:

Make your business a hot spot

Most towns have one--a legendary local business that consistently attracts people from miles around. It's the place that the locals proudly bring visiting relatives and friends to, the place that's always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. It's a "flashpoint" business: one where employee and customer excitement catch fire and fuel each other. Want to turn your business into a flashpoint business? This book will teach you exactly how to ignite the spark.

  • Motivate employees to go the extra mile for customers
  • Encourage employees to brainstorm and implement their own innovative customer service ideas
  • Make positive customer feedback a powerful antidote to employee apathy
  • Use "time-release motivators" to sustain the excitement

Follow this book's simple yet powerful formula to create a more customer-focused culture--and gain the competitive upper hand.



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Paperback
Book cover for 9781932531916
 
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from Entrepreneur Pr (February 26, 2006)
9781932531916 | details & prices | 230 pages | 7.25 × 9.00 × 0.62 in. | 1.00 lbs | List price $19.95
About: Make your business a hot spot Most towns have one--a legendary local business that consistently attracts people from miles around.

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