Product Description: This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement...read more

(view table of contents)

Product Description: This is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity...read more

Product Description: Written for CSRs and their managers, this guide describes how creating customer loyalty can promote company growth while enhancing an individual's career. It presents in detail everything a CSR needs to know, and outlines key challenges and strategies to meet them...read more (view table of contents, read Amazon.com's description)