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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
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Bibliographic Detail
Publisher
Adams Media Corp
Publication date
September 18, 2009
Pages
208
Binding
Paperback
Edition
2
Book category
Adult Non-Fiction
ISBN-13
9781605500386
ISBN-10
1605500380
Dimensions
0.75 by 5.50 by 8.25 in.
Weight
0.45 lbs.
Availability§
Publisher Out of Stock Indefinitely
Original list price
$13.95
§As reported by publisher
Amazon.com says people who bought this book also bought:
Scaling Up | Raving Fans | Broken Windows, Broken Business | Front Office Management for the Veterinary Team | Happiness Is A Habit | Delivering Happiness | Be the Best at What Matters Most | Becoming a Category of One
Scaling Up | Raving Fans | Broken Windows, Broken Business | Front Office Management for the Veterinary Team | Happiness Is A Habit | Delivering Happiness | Be the Best at What Matters Most | Becoming a Category of One
Summaries and Reviews
Amazon.com description: Product Description: When the going's tough, companies that survive will be those that build the greatest loyaltyâby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.
With new, updated examples from more than fifty companiesâfrom Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.comâthis book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just importantâit's essential.
With new, updated examples from more than fifty companiesâfrom Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.comâthis book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just importantâit's essential.
Editions
Paperback
The price comparison is for this edition
9781605500386 | details & prices | 208 pages | 5.50 × 8.25 × 0.75 in. | 0.45 lbs | List price $13.95
About: When the going's tough, companies that survive will be those that build the greatest loyaltyâby exceeding expectations.
About: When the going's tough, companies that survive will be those that build the greatest loyaltyâby exceeding expectations.
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