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Raving Fans: A Revolutionary Approach to Customer Service
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Jump down to see edition details for: Hardcover | Cassette/Spoken Word
Bibliographic Detail
Publisher William Morrow & Co
Publication date May 1, 1993
Pages 137
Binding Hardcover
Book category Adult Non-Fiction
ISBN-13 9780688123161
ISBN-10 0688123163
Dimensions 0.75 by 5.75 by 8.75 in.
Weight 0.55 lbs.
Original list price $23.99
Summaries and Reviews
Summary
The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo.
Amazon.com description: Product Description: "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.



Editions
Hardcover
Book cover for 9780688123161
 
The price comparison is for this edition
With Harvey MacKay (other contributor) | from William Morrow & Co (May 1, 1993)
9780688123161 | details & prices | 137 pages | 5.75 × 8.75 × 0.75 in. | 0.55 lbs | List price $23.99
About: Shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving fans
Cassette/Spoken Word
Book cover for 9780679424956
 
With Kate Borges (other contributor), John Mollard (other contributor), Rick Adamson (other contributor) | Abridged edition from Random House (May 1, 1993)
9780679424956 | details & prices | 4.50 × 7.00 × 1.00 in. | 0.20 lbs | List price $13.00
About: Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.

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