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Raving Fans: A Revolutionary Approach to Customer Service
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Bibliographic Detail
Publisher
William Morrow & Co
Publication date
May 1, 1993
Pages
137
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9780688123161
ISBN-10
0688123163
Dimensions
0.75 by 5.75 by 8.75 in.
Weight
0.55 lbs.
Original list price
$23.99
Amazon.com says people who bought this book also bought:
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service | Gung Ho! | Be Our Guest | Insideout Coaching | Whale Done! | The New One Minute Manager | Successful Coaching
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service | Gung Ho! | Be Our Guest | Insideout Coaching | Whale Done! | The New One Minute Manager | Successful Coaching
Summaries and Reviews
Summary
The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo.
Editions
Hardcover
The price comparison is for this edition
With Harvey MacKay (other contributor) |
from William Morrow & Co (May 1, 1993)
9780688123161 | details & prices | 137 pages | 5.75 × 8.75 × 0.75 in. | 0.55 lbs | List price $23.99
About: Shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving fans
About: Shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving fans
Cassette/Spoken Word
With Kate Borges (other contributor), John Mollard (other contributor), Rick Adamson (other contributor) |
Abridged edition from Random House (May 1, 1993)
9780679424956 | details & prices | 4.50 × 7.00 × 1.00 in. | 0.20 lbs | List price $13.00
About: Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.
About: Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.
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