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Managing Services: Using Technology to Create Value
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Bibliographic Detail
Publisher Irwin Professional Pub
Publication date December 1, 2002
Pages 443
Binding Hardcover
Edition Hardcover with CD
Book category Adult Non-Fiction
ISBN-13 9780072858198
ISBN-10 0072858192
Dimensions 0.75 by 8 by 10 in.
Weight 2.30 lbs.
Availability§ Out of Print
Original list price $149.10
§As reported by publisher
Summaries and Reviews
Amazon.com description: Product Description: "Managing Services" views services from a management, as opposed to operational, perspective. It emphasizes managerial problem solving and strategic matters over the quantitative and theoretical, and demonstrates how services affect every functional area of a business from finance to sales and marketing. Reader-friendly vignettes give topics a real-world context and stress service management within a larger strategic point of view.

Editions
Hardcover
Book cover for 9780071194778 Book cover for 9780072464269 Book cover for 9780072858198
 
With Dennis A. Tighe, M. D. (other contributor), Frederick A. Spencer, M. D., Richard C. Becker | from Richard d Irwin (December 1, 2002)
9780072464269 | details & prices | List price $55.01
This edition also contains Dx/Rx: Coronary Thrombosis
About: Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns.
The price comparison is for this edition
Hardcover with CD edition from Irwin Professional Pub (December 1, 2002)
9780072858198 | details & prices | 443 pages | 8.00 × 10.00 × 0.75 in. | 2.30 lbs | List price $149.10
About: "Managing Services" views services from a management, as opposed to operational, perspective.
from Richard d Irwin (November 1, 2002)
9780071194778 | details & prices | 443 pages | List price $55.01
Paperback
from Academic Internet Pub Inc (October 31, 2006)
9781428806801 | details & prices | 140 pages | 8.00 × 10.50 × 0.50 in. | 0.70 lbs | List price $29.95

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