search for books and compare prices
Janelle N. Heineke has written 5 work(s)
Search for other authors with the same name
displaying 1 to 5 | at end
show results in order: alphabetically | oldest to newest | newest to oldest
Cover for 9780071194778 Cover for 9780072464269 Cover for 9780072858198 Cover for 9780072948240 Cover for 9780072994353 Cover for 9780787902155 Cover for 9780205162901
Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist. This is important, especially considering most students taking this course aspire to and are preparing for managerial positions.

Hardcover:

9780072464269 | Richard d Irwin, December 1, 2002, cover price $55.01 | also contains Dx/Rx: Coronary Thrombosis | About this edition: Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns.
9780072858198 | Hardcover with CD edition (Irwin Professional Pub, December 1, 2002), cover price $149.10 | About this edition: "Managing Services" views services from a management, as opposed to operational, perspective.
9780071194778 | Richard d Irwin, November 1, 2002, cover price $55.01

Paperback:

9781428806801 | Academic Internet Pub Inc, October 31, 2006, cover price $29.95

Paperback:

9781428811973 | 5th edition (Academic Internet Pub Inc, October 31, 2006), cover price $33.95

cover image for 9780072994353

Hardcover:

9780072994353 | 5 pck edition (Irwin Professional Pub, October 30, 2004), cover price $193.15
9780072948240 | 5th edition (McGraw-Hill, October 1, 2004), cover price $123.75

cover image for 9780787902155
Product Description: Shows how the clinician-manager partnership can develop effective policies and procedures that will provide health care that is timely, considerate, technologically appropriate, and responsive to patient needs. (view table of contents, read Amazon.com's description)

Hardcover:

9780787902155 | Jossey-Bass Inc Pub, January 1, 1996, cover price $43.00 | About this edition: Shows how the clinician-manager partnership can develop effective policies and procedures that will provide health care that is timely, considerate, technologically appropriate, and responsive to patient needs.

displaying 1 to 5 | at end