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Customer Service Pocketbook
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Paperback
2nd edition from Management Pocketbooks (September 1, 2003)
9781903776001 | details & prices | 4.25 × 6.00 × 0.25 in. | 0.24 lbs | List price $8.95
About: A major update of "The Customer Service Pocketbook" has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition.
About: A major update of "The Customer Service Pocketbook" has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition.