Product Description: Brand New. Ship worldwide

Product Description: A major update of "The Customer Service Pocketbook" has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service...read more

Product Description: With this scathing indictment of modern America, editor Steve Burris takes us on a pilgrimage that is foundational. "It is necessary that we go back to fundamental matters at this point in our history, " he writes. "We live in an instant culture...read more