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The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
By Robert L. Shook; C. Britt Beemer
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Hardcover
Book cover for 9780071603652
 
from McGraw-Hill (October 10, 2008)
9780071603652 | details & prices | 332 pages | 6.50 × 10.00 × 1.25 in. | 1.45 lbs | List price $36.00