- Age-appropriate art- Amazing Facts- Further Reading- Reviewed by content consultants

Provides young readers with examples of good manners when answering the telephone, speaking, relaying a message, making a call, and taking a message for someone else.

Product Description: The foolproof results of a polished and professional verbal delivery illustrate how the voice can be used to achieve greater confidence, credibility, professional success, and sales in this handbook on applying voice-control techniques used by voice-over artists in business communications...read more

Product Description: Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts...read more

Simple text and photographs introduce the telephone, phone numbers, phone books and taking on the telephone to young readers.

Explains good manners and shows how different manners and character values can be used when making and answering telephone calls.

Product Description: This coaching manual contains ready-to-use sessions for working with individuals or small groups. The material is designed to enable the trainer or coach to help trainees reflect on their experiences, share success, learn from failure and practise new skills and techniques until they're ready to try them out for real...read more

Product Description: Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations...read more

Product Description: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. (view table of contents, read Amazon.com's description)

Product Description: Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between...read more (view table of contents, read Amazon.com's description)

Product Description: Getting ahead in business and building a career are more difficult than ever. The Self-Development for Success Series launches with eight titles, each aimed at improving key professional skills. The books allow employees to find out how good they are, where there is room for development, and ways in which they can improve...read more (view table of contents, read Amazon.com's description)

Product Description: This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line...read more (view table of contents, read Amazon.com's description)

Product Description: How to win friends and influence people over the telephone.

A guide to using the latest communications technology--computers, faxes, voice mail, e-mail, beepers, cellular telephones, and other gadgets--in an effective, safe, and considerate way includes a discussion on the issue of personal privacy. Original. (view table of contents)

Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening, and dealing with irate callers

Product Description: The telephone sometimes is the only link customers have with an organization. Keep Them Calling! Teaches employees polished phone deliveries to create trusting customer relationships. Whether servicing customers on the telephone is a big or small part of their job, with this quick-read book, employees are sure to make a positive impression and relay a professional image...read more

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(view table of contents)

In keeping with the immense impact that telephones have had on our everyday lives, Effective Telephone Skills strives to teach stsudents or those already in business how to bring the telephone to its maximum potential as an effective tool for business success. Although it is intended as a basic text for courses in secretarial and business schools, this paperbound book is most effectively used as a supplement in a course in professional development or office administration. Features: * The text combines basic telephone communications theory with reinforcing exercises that can be used for simulation in or out of the classroom. This not only heightens awareness of the need for telephone skills, but also provides the knowledge and opportunity to improve those skills. * A "Telephone Personality Test" early in the book creates awareness of needed skills and checks aptitude. * Telephone Tactics illustrates the use of the telephone as a business tool in a variety of situations * Each chapter includes learning objectives, examples, strategies, assignments and review quizzes. New to this edition: * A new chapter, "Using New Technology" reflects recent technological developments in telephone communications. These include teleconferencing, mobile calls, "E" mail, faxing, and the pros and cons of voice mail.

Product Description: interesting book!

Product Description: The Business Skills Express Series covers a broad range of key business skills and topics in a fast, interactive format that should appeal to employees, managers and trainers alike. These authoritative books deliver training and give readers new ways to increase productivity and career satisfaction...read more

Product Description: This workbook and video package provides models of the most common business telephone reception conversations. These are broken down into their individual components and students are given the opportunity to learn telephone etiquette by repeating each process, with and without clues...read more