Product Description: Author, music critic, artist and musician, Peter was born in Northwich, cheshire in 1925, inheriting his musical interests from his father who was a cellist. Educated at Sir John Deane's Grammar School, he won a scholarship to Manchester college but towards the end of the Second World War was called up to join the army serving in the Royal Armoured Corps as a tank driver, ending with the 25th Dragoons in India...read more

Product Description: The 3rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions’ unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods...read more

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Product Description: The second edition of this best-selling textbook provides a comprehensive introduction to the theory and practice of quality in the context of management thinking. Fully revised and updated, it reviews the study of the quality movement throughout the twentieth century...read more (view table of contents, read Amazon.com's description)

This introductory text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Key features include: * a complete introduction to quality * an in-depth review of the work of the Quality Guru's methods, tools and techniques * international case studies drawing on public and private sectors * coverage of features both service and manufacturing industry * a Tutor Guide of OHP bases * case studies, summarized key learning points and assignment questions.

Product Description: In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems...read more (view table of contents, read Amazon.com's description)

Product Description: This unique casebook emphasizes problem structuring, analysis and decision making in complex organizations. Stressing the crucial relationship between theory and application, the book illustrates basic management issues, concepts, techniques and principles used to structure and resolve problems...read more