Product Description: This book provides an understanding of the importance and impact of the Social Security program on society. Human services professionals need to be educated about the program so that they can advocate their clients to make informed decisions...read more (view table of contents, read Amazon.com's description)

Product Description: In the United States, a majority of the poor and those who work with the poor are women. Recipients of public assistance and the welfare workers who serve them are both trapped at the bottom of the American welfare system. How do they perceive their place in society? How do they assess their self-worth in the hierarchy of a bureaucratic system? In this ethnographic study of a welfare office and two welfare rights groups, Catherine Pelissier Kingfisher addresses these issues in a thought-provoking analysis, based on the women's conversations with each other...read more

Product Description: This analysis, based on a year s observation of social relations in a Work Incentive Program (WIC) office, explores the ways in which staff members organize their interactions with clients, coworkers, and supervisors. Miller focuses on rhetoric (persuasive discourse) as a central aspect of everyday work and as a means of analyzing activities and relationships...read more