Product Description: This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities...read more

Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry. This 2nd edition has been fully updated: with new legal information, data, statistics and examples new chapter looking at HRM policies and practice in Events new international examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning enhanced companion website for students and lecturers including: power point slides, student test bank, additional case studies and links to additional resources Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge.

Product Description: This is the Student Study Guide to Accompany Supervision in the Hospitality Industry, 8th Edition. Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field...read more

The archaeological sites of Mexico's Yucatan peninsula are among the most visited ancient cities of the Americas. Archaeologists have recently made great advances in our understanding of the social and political milieu of the northern Maya lowlands. However, such advances have been under-represented in both scholarly and popular literature until now. 'The Ancient Maya of Mexico' presents the results of new and important archaeological, epigraphic, and art historical research in the Mexican states of Yucatan, Campeche, and Quintana Roo. Ranging across the Middle Preclassic to the Modern periods, the volume explores how new archaeological data has transformed our understanding of Maya history. 'The Ancient Maya of Mexico' will be invaluable to students and scholars of archaeology and anthropology, and all those interested in the society, rituals and economic organisation of the Maya region.

Product Description: Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment...read more

Product Description: This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues...read more

The hotel and leisure industries are notorious for employing people at close to minimum wage - where employee loyalty and motivation become challenging issues. This guide shows managers how to overcome the special challenges of this sector, and apply the principles of business coaching to get the most out of their employees.

Product Description: Book by Raphael R. Kavanaugh, Jack D. Ninemeier

Product Description: Book by Woods, Robert H.

Product Description: This particular guide is a  brief competency guide which is focused on Human Resources Management and Supervision.  Designed to provide trainees with marketable management skills for a career within the Culinary Arts and Foodservice industryThe NRAEF is introducing a new program as part of its strategic focus on recruitment and retention...read more

Product Description: Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure...read more

Product Description: Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment...read more

Product Description: This restaurant management book is perfect for restaurant owners, operators and managers of full-service or family dining restaurants who want to: 1. Increase profits with effective sales contests. 2. Improve customer service and guest loyalty through effective rewards programs...read more

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Product Description: Based on a major international survey of some of the world's biggest employers in the hospitality and tourism industries, this book provides a thorough examination of the problems and issues involved, and reveals that nearly all of the organizations are failing to address the complexities of HRM in the global marketplace...read more

Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and the implication of gender at work, into the discussion. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector. This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. It is illustrated with numerous case studies, and includes material from fifty countries, across all continents, ensuring a fully international view is presented. (view table of contents)

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Product Description: "Human Resources Management For the Hospitality Industry, 2E" addresses the spectrum of issues facing human resource managers in the hospitality industry. It has been expertly revised to reflect changes in human resource management over the past five years, and to prepare students for the challenges of the new millenium...read more (view table of contents, read Amazon.com's description)

Product Description: This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training...read more (view table of contents, read Amazon.com's description)