Product Description: Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques...read more

This much-needed resource helps trainers cut through the jungles of their own generational learning habits and clear a path to the emerging generations of learners. How to Design and Deliver Training for the New and Emerging Generation gives “old-school” trainers the tools they need to change their training style¾from linear to random access, trainer-centered to learner-centered, text-oriented to graphics-oriented, and so forth¾and accomplish this transition with ease. Author Susan El-Shamy, an international training expert, shows you how to create training sessions that will pick up the pace, increase interaction, link to the learner, offer options, and make learning fun. How to Design and Deliver Training for the New and Emerging Generations is an innovative resource that · Translates generational differences into strategies, techniques, and tips for designing and delivering training · Describes five key needs of learners from the emerging generations · Shows how to design and deliver training that meets the needs of younger learners · Presents hundreds of engaging tips, tricks, and simple techniques · Contains quotes and comments from the “Nintendo” generation of learners · Presents user-friendly call-outs, checklists, and quick tips · Offers twenty invovative games on a variety of topics designed to engage learners of all ages

Product Description: The American Management Association's seminar and course leaders are among the most insightful and skilled educators in the business, consistently delivering outstanding, innovative exercises to improve individual and organizational performance...read more

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Product Description: Every picture tells a story, a cliché as true in the training room as it is in the news. Pictures, graphics, drawing and writing are key elements in the way that we communicate with each other, process information and learn. Original cartoons, clip art, competitions and conundrums are some of the means used to offer an enjoyable and productive experience for trainer and trainee in Pen and Paper Games for Training...read more

Product Description: This is a collection of more than 40 tried-and-true training activities that help trainers build energy in their classroom. The exercises are divided into two areas: building rapport (between trainer and trainees, and within the group); and building enthusiastic participation in the training...read more

Product Description: This addition to the best-selling Big Book of Business Games Series is packed with over 40 original games and exercises managers can use to motivate their teams―and themselves. The Big Book of Motivational Games presents managers with a variety of games that can be customized to suit their specific needs and group size...read more (view table of contents, read Amazon.com's description)

Product Description: Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address 5 critical questions: § Who are our customers? § Why are they our customers? § What’s my role in the service process? § What makes customers frustrated – or delighted? § What practical steps can I take to improve service? Generic enough to use with any type of industry and successful with all types of customer service personnel, the exercises are automatically and completely relevant because participants use their own examples and experiences...read more (view table of contents, read Amazon.com's description)

Product Description: In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages. In The Big Book of Creativity Games, Harvard trained psychologist Robert Epstein provides dozens of games and activities designed to stimulate creativity and generate innovation in the workplace...read more (view table of contents, read Amazon.com's description)

Product Description: Games, simulations, role-plays, brain-teasers, case studies and other related activities have been used successfully in countless training situations by countless trainers. "101 More Training Games", written by best-selling training consultant and author Dr...read more

Product Description: This further collection of energizing activities aimed at trainers includes exercises for individuals, pairs and large groups and they range from icebreakers to closing events.

Product Description: The Only Training Resource You Need! Includes Reproducible Worksheets If you're like most trainers, you acquire exercises, worksheets and activities from different sources all the time. And if you're like most trainers, you can't find those resources again when you really need them—or you wish they were just a little different...read more

Product Description: 51 proven ways to build assertiveness and conflict resolution skills Now you can easily help supervisors and team leaders hone their face-to-face communication and conflict resolution skills with the dozens of field-tested games and activities packed into Training Games for Assertiveness and Conflict Resolution...read more (view table of contents, read Amazon.com's description)

Product Description: Book by Engel, Herbert M.

Product Description: Book by Bishop, Sue, Taylor, David

Product Description: WorkPlay offers you some of the most enjoyable and educational games and exercises you'll find anywhere. More than "just another" collection of structured activities, this reproducible volume includes a provocative discussion of the serious impact of fun and games on the adult learner...read more

Product Description: This one-of-a-kind manual serves as a practical guide for people who plan, conduct, and evaluate training programs in all types of organizations, from business and industry to hospitals and voluntary associations. Outlines the purpose of training programs and the role of planners in insuring a program's success...read more