Product Description: Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone...read more

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Product Description: A collection of games for keeping people involved in meetings, and tools and technquies for structuring problem-solving, encouraging good communication and action planning. Some involve preparation, others can be introduced as and when they are needed...read more (view table of contents, read Amazon.com's description)

Product Description: This sourcebook of ideas is designed to help teachers, students and others interested in education to understand and engage in philosophical enquiry with children. It illustrates how philosophical discussion can help promote critical thinking as well as the moral and social values essential for citizenship in a democratic society...read more

Product Description: Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address 5 critical questions: § Who are our customers? § Why are they our customers? § What’s my role in the service process? § What makes customers frustrated – or delighted? § What practical steps can I take to improve service? Generic enough to use with any type of industry and successful with all types of customer service personnel, the exercises are automatically and completely relevant because participants use their own examples and experiences...read more (view table of contents, read Amazon.com's description)

Teach the essentials of effective selling with Sales Training Activities, a mix of over 80 ice-breakers, role plays, games, and exercises that are the perfect addition to any type of sales training. This collection of activities can be used to teach the essentials of effective selling to anyone who regularly works with customers or is required to sell, including: · Sales · Customer Service · Support staff · Marketing Relevant to all types of industry and personnel, Sales Training Activities focuses on generic sales knowledge and skills – skills that are completely transferable across all organizations and situations. In fact, most of the activities use an “open content” approach, meaning that participants use their own examples and experiences as the main subject. Sales Training Activities includes exercises for individuals, pairs, small groups, and larger discussions. By combining different formats to teach the same points, you can greatly increase the learning effectiveness and retention. Activities include: · Icebreakers and energizers · Quizzes and questionnaires · Problem solving and planning · Role plays, practice sessions, and case studies · Skill boosters The handy 3-ring binder includes everything you need to run a training session, including: · Learning objectives · Step-by-step administrative guidelines · Reproducible participant handouts · Training tips · Discussion ideas and suggestions

Product Description: Teach the essentials of effective selling with Sales Training Activities, a mix of over 80 ice-breakers, role plays, games, and exercises that are the perfect addition to any type of sales training. This collection of activities can be used to teach the essentials of effective selling to anyone who regularly works with customers or is required to sell, including: · Sales · Customer Service · Support staff · Marketing Relevant to all types of industry and personnel, Sales Training Activities focuses on generic sales knowledge and skills – skills that are completely transferable across all organizations and situations...read more

Product Description: This collection of nearly 100 games, quizzes and exercises is intended to keep health and safety training sessions fresh and enjoyable. The manual covers every aspect of health and safety at work, including awareness, first aid, risk assessment and hazardous substances. (view table of contents, read Amazon.com's description)

More than a time management philosophy or system, this text outlines a way of approaching life, work and goals. It is written in an informal, conversational style, enhanced by numerous quotations and anecdotes. The approach is designed to be sustainable over time.

Product Description: One of a series of ten health and safety workbooks, this title covers: understanding safety law; office safety awareness; six key ways to making your office a safer place; attitudes that cause accidents; and a learning review.

Product Description: One in a series of ten health and safety workbooks, this title covers understanding safety law; what to do when a fire breaks out; how to be fire-safe; and fire-fighting equipment, and includes a learning review.

Product Description: One in a series of ten health and safety workbooks, this title covers understanding VDU regulations; safe working with VDUs; posture, equipment and lighting; learning a safety-first attitude; and includes a learning review.

Product Description: An examination of the health and safety aspects of display screen equipment. Organized into 20-minute sections, the book provides basic facts and figures, checklists, assignments and exercises. It can be used as part of a health and safety course and as guidance for the trainer or manager...read more

Product Description: One of a series of ten health and safety workbooks. This title covers the COSHH regulations, hazards and risks, assessing harmful substances, and flammable and explosive substances. It also includes a learning review.

Product Description: One of a series of ten health and safety workbooks, this title covers: understanding safety law; identifying hazards and risks; practical risk assessment; risk assessment checklists; plus a learning review.

Product Description: One of a series of ten health and safety workbooks, this title covers: PPE regulations; managing work equipment and PPE; complying with PUWER; PPE - from your head to your toes; plus a learning review.

Product Description: The complete ten-volume set of Gower health and safety workbooks. Topics covered include: display screen equipment; environmental awareness; fire safety; hazardous substances; office safety; personal protective equipment; risk assessment; and safe manual handling.

Product Description: Examining how to incorporate and organise all aspects of a successful training event, this guide gives a practical mix of tips, plans and checklists on saving time, money, effort and stress on presenting a course.