Product Description: Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research...read more

Product Description: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes...read more

Product Description: Drawing on an international survey of over 1,000 business and executives, this book provides a management perspective on cloud technology. It outlines the need to know information for strategic decisions on cloud technology including its capabilities, how it can be implemented securely and the way forward for the next ten years...read more

Product Description: Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these...read more (view table of contents, read Amazon.com's description)

Product Description: 'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that over half of Information Technology strategies are never implemented, or are unsuccessful in delivering the desired results, and that a significant percentage of strategies implemented were never in the original plans...read more

Product Description: 'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance. Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance...read more (view table of contents, read Amazon.com's description)

Product Description: Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date...read more (view table of contents, read Amazon.com's description)

Product Description: This text covers the human aspects of computer systems and concentrates on the border between IT and workplace relations. It highlights the important organizational and cultural issues relating to the introduction and development of computerized systems in the workplace...read more

Product Description: Based on over a decade of research at the University of Oxford Institute of Information Management, this text treats paradigm shift challenges in managing information technology so that IT warrants being viewed as a value-added support system for strategic decision-making rather than as an organizational "hype" area...read more

Product Description: This is an essential source book for directors and managers responsible for the purchase and management of information systems. The book examines the success stories and the failures in IT investment and provides practical guidelines for the strategic planning of investments...read more (view table of contents, read Amazon.com's description)

Product Description: Survey and study background In an effort to gain some answers on the 1ST capital investment (project selection) decision criteria used in practice, a survey was undertaken in 1990 of 80 American, British, Australian and New Zealand companies...read more