Product Description: In most municipalities across Canada, the top public servant is the chief administrative officer (CAO) or city manager. Compared to elected politicians such as the mayor and the council, the work of a CAO is often overlooked and not well understood...read more

Product Description: The most complex social challenges – such as post-secondary access and success for under-represented students, diversification of the workforce, poverty, environmental degradation, and global health – exceed the problem-solving capacity of single organizations or societal sectors...read more

Product Description: Book by Knapp Ph.D., John C., Siegel, David J.

Product Description: Master the art of third-generation site design Creating Killer Web Sites was the first true design book for the Web. It became the best-selling book on the Internet in 1996 and has been translated into ten languages. It has taught an entire generation of site designers how to get control over their pages...read more

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As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation of field offices generally. The authors' analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. Using extensive quotations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science. With its accessible style and emphasis on personal experience, Service in the Field will be of interest to students and scholars of public administration, political science, organization theory, and related disciplines in addition to people in government in both field and head offices.

A guide to re-educating for a business future dominated by the internet serves up the key strategies for understanding E-business and profiting from the changes, along with advice on what some E-businesses are doing wrong. 75,000 first printing. (view table of contents)

Offers instruction for site structure, layout control, choosing fonts and colors, and centering tables (view table of contents)

Looks at fifteen successful Web sites created by such companies as Land Rover, Virgin Records America, and National Geographic, and explans how to set up a Web project (view table of contents)