9781137534286 | Palgrave Macmillan, July 20, 2016, cover price $35.00 | About this edition: Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.

9781349576067 | Palgrave Macmillan, October 27, 2016, cover price $35.00

9781848253292 | Canterbury Pr Norwich, September 20, 2013, cover price $20.99

9780230019201 | Palgrave Macmillan, February 15, 2009, cover price $110.00

9780230500006 | Palgrave Macmillan, July 10, 2007, cover price $65.00 | About this edition: As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

9780230578647 | 1 edition (Palgrave Macmillan, June 15, 2007), cover price $24.99

9781403936035 | Palgrave Macmillan, December 17, 2004, cover price $65.00

9780230578258 | 1 edition (Palgrave Macmillan, December 17, 2004), cover price $24.99

9780333990131 | Palgrave Macmillan, November 9, 2002, cover price $65.00

9781403939494 | Revised edition (Palgrave Macmillan, December 17, 2004), cover price $39.00 | About this edition: This book is about building and delivering great customer experiences.

9780230578265 | 1 edition (Palgrave Macmillan, November 9, 2002), cover price $24.99

9780198159377 | Clarendon Pr, June 10, 1999, cover price $175.00 | About this edition: This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic and the means by which they have responded to them.

9780198159360 | Clarendon Pr, June 10, 1999, cover price $80.00 | About this edition: This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic and the means by which they have responded to them.

9780701132996 | Chatto & Windus, September 1, 1990, cover price $22.95 | About this edition: An award-winning collection of over 120 photographs documenting modern British farming and aiming to explode the current myths of life in the country and on the land, myths which ignore the labour involved and the men and women who do the work.