Product Description: You probably know the points you want to get across when giving employees feedback. But you may be unsure of exactly how to get the points across effectively, without causing damage. This book puts all the tools you need at your fingertips with ready-to-use nonverbal and verbal techniques, words and phrases, and even a practical framework for structuring the conversation...read more

Product Description: This timely series is based upon 15 years of experience and work of trainers and researchers in the field of criminal justice. Each book is filled with the practical skills and actual techniques and methods. The focus is on how to communicate and get others to what is desired with minimal hassles...read more