Product Description: This compelling volume presents the work of innovative researchers dealing with current issues in training and training effectiveness in work organizations. Each chapter provides an integrative summary of a research area with the goal of developing a specific research agenda that will not only stimulate thinking in the training field but also direct future research...read more

Product Description: The pace of life in our high technology world has quickened. Industries that do not become more efficient, often by requiring a faster production turnaround with less slack, are superseded. Because of this, workers face an environment in which they must perform under more time pressure and under greater task load, in which stress is more prevalent, and in which consequences of poor performance are more critical than ever before...read more

Product Description: Team Training Essentials succinctly outlines best practices for team training, as based in the latest organizational psychology research. Organized into 5 ‘pillars,’ this clear, accessible guide covers all aspects of team training, from design and delivery to evaluation, transfer, and sustainment methods...read more

Product Description: Employees are constantly making decisions and judgments that have the potential to affect themselves, their families, their work organizations, and on some occasion even the broader societies in which they live. A few examples include: deciding which job applicant to hire, setting a production goal, judging one’s level of job satisfaction, deciding to steal from the cash register, agreeing to help organize the company’s holiday party, forecasting corporate tax rates two years later, deciding to report a coworker for sexual harassment, and predicting the level of risk inherent in a new business venture...read more

Product Description: The human factors profession is currently attempting to take a more proactive role in the design of man-machine systems than has been character­ istic of its past. Realizing that human engineering contributions are needed well before the experimental evaluation of prototypes or operational systems, there is a concerted effort to develop tools that predict how humans will interact with proposed designs...read more

Product Description: This scholarly book in SIOP’s Organizational Frontier series looks at research on enhancing knowledge acquisition and its application in organizations. It concentrates on training, design and delivery given the changing nature of work and organizations...read more

Product Description: Simulations have been a fixture of aviation training for many years. Advances in simulator technology now enable modern flight simulation to mimic very closely the look and feel of real world flight operations. In spite of this, responsible researchers, trainers, and simulation developers should look beyond mere simulator fidelity to produce meaningful training outcomes...read more

Product Description: Technological advances and organizational changes in the modern workplace have created an unprecedented and continuous demand for training. Simultaneously, the technology for delivering training has advanced rapidly, so that traditional classroom approaches are being replaced by distance learning...read more

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

Product Description: In Creating High-Tech Teams: Practical Guidance on Work Performance and Technology, leaders in science and industry explore the state-of-the-art in technology and teamwork and how to translate this information into the best possible guidance for industrial - organizational practitioners...read more

In work environments worldwide, the ways in which people think, do their jobs, and interface with other human beings grow out of their experiences in the groups of which they are a part. How these influences affect their performance and human interfacingin work environments throughout the world is the subject of cultural ergonomics. In this volume, scientists explore these cultural influences in relation to significant current concerns of ergonomics and human factors. These include scientific-philosophical considerations, aircraft safety, maritime safety, cross-national training, effective use of the world-wide web, multinational decision making, Third World industrial development, implementation of technology transfer, and the functioning of multicultural teams.

Product Description: A major transformation in research and training is expected, using new, more advanced versions of computer-based systems. Technology now affords new capabilities: complex and distributed expert decisionmaking and team performance can now be elicited and rehearsed through affordable and easily distributed systems...read more

Product Description: Given the increased reliance on teams in many organizational settings, it is critical that all those who are interested in improving training and performance better understand team dynamics. During the past decade, cognitive science has substantially influenced the study of team performance and has helped develop the field of team cognition...read more

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Product Description: The chapters contained in this volume explore some of the key human performance issues facing organizations as they implement or manage automated systems. Dealing with a range of topics such as how to design optional use, avoiding misuse, to creating training strategies for automated systems, this volume also explores which theories may help us understand automation better and what research needs to be conducted...read more (view table of contents, read Amazon.com's description)

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This book contains selected papers presented at the 1998 conference on Naturalistic Decision Making (NDM). The objectives of the conference were to: *make American researchers more aware of NDM research being conducted abroad, particularly in Europe; *connect NDM research with work in management and industry, to stretch beyond the military and paramilitary focus; and *formulate a more explicit connection between NDM and expertise. These objectives are reflected in the chapters of this volume.

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