Product Description: Thirty-nine distinguished scholars contributed to this text for graduate students studying global computer-based technology in relation to international business and customer service operations. Among the subjects presented are the global information technology environment in Europe, Russia, Brazil; information integration in developing countries; global information technology architectures, system development and outsourcing, and support systems; the management of a global strategy; and case studies of Seagate Technology, Citibank, and General Motors...read more