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Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization
cover image for 9781884015557
Product Description: In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment...read more
By Stephen G. Haines and Katie McCoy
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Hardcover:

9781884015557 | CRC Pr I Llc, June 1, 1995, cover price $132.95 | About this edition: In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment.

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