This best-selling text by a leading voice in the field offers a distinct alternative to existing textbooks for the introductory course in interpersonal communication. This theoretically unified but pragmatic introduction to the concepts, principles, and skills of interpersonal communication in a multicultural society. This text shows how interpersonal communication theory and skills pertain to students' daily encounters with others. With unparalleled attention to social diversity and an emphasis on theories, research, and skills that are anchored in the field of communication, the third edition integrates Web and CD-ROM technology to provide interactive learning experiences for today's digital classroom.