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Product Description: At last, here is a book that shows women how to recognize the Shadow Negotiation -- in which the unspoken attitudes, hidden assumptions, and conflicting agendas that drive the bargaining process play out -- and how to use that knowledge to their advantage...read more

A guide to mastering the 'shadow negotiations' underpinning every deliberation over salary, promotion, and client decision arms women with the tools they need to keep an upper hand. 25,000 first printing. (view table of contents)

Product Description: An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society...read more (view table of contents, read Amazon.com's description)

Product Description: Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric...read more

Product Description: This is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in terms of roles, strategies, and relations with the disputing parties. Based on close field observation, Kolbe's s study shows how labor mediators in two government agencies, the Federal Mediation and Conciliation Service and a state agency of conciliation and arbitration, assist parties to resolve their contract disputes...read more