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Nigel Hill has written 6 work(s)
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For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
Paperback:
9780750655132 | Routledge, December 26, 2001, cover price $72.95 | About this edition: For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.
Miscellaneous:
9780080503554 | Society for Neuroscience, January 1, 2009, cover price $54.95
Product Description: Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty...read more
Hardcover:
9780566087448 | 3 edition (Gower Pub Co, November 24, 2006), cover price $160.00 | About this edition: Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented.
9780566081941 | 2 sub edition (Gower Pub Co, July 1, 2000), cover price $159.95 | About this edition: An examination of how to use research effectively.
Product Description: Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible...read more
Paperback:
9780566085956 | 2 edition (Gower Pub Co, January 1, 2004), cover price $49.95 | About this edition: Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets.
9780566081934 | Gower Pub Co, May 1, 1999, cover price $49.95 | About this edition: The success of a business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book aims to help businesses reach that goal.
Paperback:
9789683810465 | Italian edition edition (Panorama Editorial S.A. De C.V., November 30, 2001), cover price $18.95
Paperback:
9780854736072 | Inst of Education, February 28, 2000, cover price $13.95
Hardcover:
9780566077661 | Gower Pub Co, November 1, 1996, cover price $86.95 | also contains The Quilter''s Guide to Rotary Cutting | About this edition: Book by Hill, Nigel
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