Product Description: This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service.• Offers a complementary, continually updated website that lets readers work hands-on with different metrics• Includes a wide-ranging bibliography that goes beyond library and information science• Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries• Includes a comprehensive index that draws together diverse literature and terminolog...read more

Product Description: Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an institutional role as they lead the library to contribute towards the mission of their college and university...read more

In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to provide their citizens, the business community, and government officials with information and services. The goal of e-government is to become entrenched in the everyday lives of these people so that they become reliant on Internet access to government. Comparative Perspectives on E-government draws upon the expertise of its contributors, who have conducted research and policy analyses related to government information policy and e-government, and who have published previously in these areas. The focus of coverage is on five countries (Australia, Canada, New Zealand, the United Kingdom, and the United States) and topical issues such as the digital divide, the balance between access and security in the aftermath of 9-11, trust in government, the citizen's perspective on e-government, and the evaluation of government Web sites. The book addresses the need to understand the phenomenon of e-government better_its development, mission and goals, success in achieving those goals, and future plans_extending an inquiry to both developed and developing countries. An additional need for detailed cross-country analyses and comparisons, introduced here, is also addressed.

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Updated with the latest information on the current administration, a guide to United States government information on the Web includes material on the Department of Homeland Security, the Patriot Act, and the E-Government Act of 2002. (view table of contents)

Product Description: The first text to provide a comprehensive introduction to the information policies of the United States government and basic source material, this book provides students with an understanding of the underlying importance of policy and how it is formulated...read more (view table of contents, read Amazon.com's description)

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Product Description: On New Year's Eve in New Orleans, 1972, Mark Essex began one of the most violent and deadly sniper attacks on policemen that any American city had ever seen. Before it ended one week later, hundreds of armed police and an assault helicopter would be called to a burning downtown hotel to battle phantom gunmen who refused to be killed...read more

Product Description: This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library...read more (view table of contents, read Amazon.com's description)

Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends. (view table of contents)

A massive earthquake in America's heartland causes massive destruction and a launches an equally epic struggle to save the survivors. Reprint.

Conducting electromagnetic brain experiments on criminals in an attempt to control their behavior, Dr. John Brook is shocked when the treatments have the opposite effect and two prisoners escape to commit further violence. Reprint. K.

Book by Altman, Ellen, Hermon, Peter (view table of contents)

An investigation into the bizarre behavior of their patients leads Dr. John Brock and Dr. Jenny Malone to discover that their clinic is conducting secret brain-wave experiments on prisoners from the local jail. 50,000 first printing.

. . . the editors prevail upon students, scholars, information professionals and policy makers to study the issues further in order to deepen the understanding of government information and positively affect policy decisions. - Journal of Government Information (view table of contents)