Product Description: This authoritative, best-selling text presents the latest skills and techniques for handling real crisis situations. The authors' six-step model clearly illustrates and elucidates the process of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment...read more

In his new edition of their best-seller, Richard K. James and Burl E. Gilliland present the latest research, theories, and techniques of this rapidly evolving field, along with case material based on real crisis situations. This unique combination gives students the skills and strategies they need to take crisis intervention theory and technique out of the classroom and onto the street. A six-step model gives students and practitioners a systematic way of dealing with people in crisis (Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment). Throughout the book, this model is applied to many different crisis situations, such as suicide domestic loss, sexual assault, addiction, posttraumatic stress disorder, and school violence.

The fourth edition is a revised and improved version of an outstanding text that has been widely used since 1984. The text is practical and clinically applied. It contains real life dialogue dealing with the kinds of client problems students will face. It contains appropriate references for all the major ideas and concepts and many examples of modeling and dialogue. (view table of contents)