· An expert look at the interaction between the latest technologies and banking management· Based on extensive researchA management report based on extensive and independent research focusing on how financial services businesses can re-evaluate their strategies in the light of new technologies and delivery channels. The arrival of e-commerce has created new opportunities for attracting and keeping customers. The report examines ways in which data can be captured and managed and new products and services adapted and delivered to meet customer needs.

Product Description: · Extensive use of case studies makes this an immensely practical book· Coverage is globalBoth retail and wholesale banks can offer new and improved levels of customer service from the development of new electronic "virtual markets...read more (view table of contents, read Amazon.com's description)