Product Description: At home or in the workplace, change is an inevitable fact of life. How we choose to respond to it - as leaders or as followers - determines our personal and professional growth. Growing the Distance is about developing the leader within all of us...read more
Product Description: Leadership is a popular topic today because it's so central to personal, team, and organization success. This has lead to a confusing multitude of leadership grids, charts, formulas, jargon, fads, charismatic stories, and buzzwords...read more
9780761500216 | Prima Pub, May 1, 1995, cover price $22.95 | About this edition: Offers managers advice on improving performance, and covers leadership, goal setting, principles, processes, teams, skill development, measurement, recognition, and systems
Product Description: This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more...read more
9781556237041 | Business One Irwin, April 1, 1992, cover price $32.50 | About this edition: Discusses quality management
9780786303564 | Reprint edition (Irwin Professional Pub, November 1, 1994), cover price $21.95 | About this edition: This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies.