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Peggy Carlaw has written 3 work(s)
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Cover for 9780071388887 Cover for 9780060984298 Cover for 9780071343367 Cover for 9780070779747
Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
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By Malcolm Carlaw (editor), Peggy Carlaw, Vasudha K. Deming and Kurt Friedmann
See complete details on each edition (1 edition listed)

Paperback:

9780071388887 | McGraw-Hill, December 1, 2002, cover price $34.95

The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting
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(view table of contents)
By Peggy Carlaw and Vasudha Kethleen Deming
See complete details on each edition (2 editions listed)

Paperback:

9780071343367 | McGraw-Hill, May 1, 1999, cover price $25.00
9780060984298, titled "Aimee and Jaguar: A Love Story, Berlin 1943" | Harpercollins, March 1, 1998, cover price $12.00 | also contains Aimee and Jaguar: A Love Story, Berlin 1943

The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
cover image for 9780070779747
Shows how to create customer rapport (view table of contents)
By Peggy Carlaw and Vasudha Kathleen Deming
See complete details on each edition (1 edition listed)

Paperback:

9780070779747 | McGraw-Hill, October 1, 1998, cover price $26.00 | About this edition: Shows how to create customer rapport

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