9781285429786 | 5th edition (South-Western Pub, January 1, 2016), cover price $384.95

9781305644724 | 5 lslf edition (South-Western Pub, January 1, 2016), cover price $233.95

9780324319965 | 3 edition (South-Western Pub, December 13, 2005), cover price $329.95

9781337062534 | 5 har/psc edition (South-Western Pub, January 1, 2016), cover price $396.95 | About this edition: Your students save money by purchasing this bundle which includes Services Marketing: Concepts, Strategies, & Cases, 5th Edition and access to their unique access code that will provide your students with seamless access to their LMS Integrated MindTap resources from within your campus Learning Management System.

9781337062770 | 5 lslf/psc edition (South-Western Pub, January 1, 2016), cover price $120.95 | About this edition: Students save money when purchasing bundled products.

9781428806573 | 2 edition (Academic Internet Pub Inc, October 31, 2006), cover price $29.95

9780030288920 | South-Western Pub, June 1, 2001, cover price $224.95 | About this edition: The primary objective of Essentials of Services Marketing: Concepts, Strategies Cases, 2e is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues.

9789706862020 | Cengage Learning Latin America, June 30, 2002, cover price $77.95 | About this edition: El principal objetivo de los autores es que el lector tome conciencia sobre los problemas especificos que hay en todo tipo de servicio al cliente.

9780030225192 | 4 sub edition (South-Western Pub, December 1, 1998), cover price $219.95 | About this edition: This edition combines coverage of key topics in services marketing with a variety of articles selected from such areas as marketing, organisational behaviour, operations management, and strategy literature.

9780030986666 | 3rd edition (Harcourt College Pub, March 1, 1995), cover price $93.00 | also contains The Tiger Killers: The Marshes of Mount Liang

9780030541643 | 2nd edition (Harcourt School, January 1, 1992), cover price $59.85 | also contains Civil Rights Chronicle: Letters from the South | About this edition: This edition combines coverage of key topics in services marketing with a variety of articles selected from such areas as marketing, organisational behaviour, operations management, and strategy literature.

9780030081477 | Harcourt School, January 1, 1989, cover price $55.20 | also contains The Garden of Claude Monet: The Four Seasons of Giverny | About this edition: This edition combines coverage of key topics in services marketing with a variety of articles selected from such areas as marketing, organisational behaviour, operations management, and strategy literature.

9780030152177 | Dryden Pr, November 1, 1997, cover price $104.95 | also contains Ready-To-Use American History Activities for Grades 5-12: Lessons & Skillsheets from Pre-Columbus to the Space Age | About this edition: Designed for undergraduates, this text concentrates on 15 core topics with the aim of providing students with a solid understanding of the complex relationships existing between employees, the organization and the customer as they relate to service issues.