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Cover for 9780749419547 Cover for 9780803977464 Cover for 9780803977471
Managing Quality in the Service Sector
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By Mike Asher
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Hardcover:

9780749419547 | Gardners Books, December 25, 1996, cover price $41.10

100 Methods for Total Quality Management
cover image for 9780803977464
Product Description: From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management...read more (view table of contents, read Amazon.com's description)
By Mike Asher and Gopal K. Kanji
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Hardcover:

9780803977464 | Sage Pubns Ltd, April 25, 1996, cover price $140.00 | About this edition: From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.

Paperback:

9780803977471 | Sage Pubns Ltd, April 25, 1996, cover price $62.00 | About this edition: From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.

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