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Yes! on Demand: How to Create Winning, Customized Library Service
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Bibliographic Detail
Publisher Libraries Unltd Inc
Publication date November 30, 2016
Pages 150
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9781440848537
ISBN-10 144084853X
Original list price $50.00
Summaries and Reviews
Amazon.com description: Product Description:

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.


• Helps librarians build a happy and loyal patron base

• Offers practical advice and guidelines for implementing a transformative customer-service model

• Provides a big picture on customer service, allowing readers to rethink their approach

• Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures

• Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management



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Paperback
Book cover for 9781440848537
 
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from Libraries Unltd Inc (November 30, 2016)
9781440848537 | details & prices | 150 pages | List price $50.00
About: Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.

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