Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.
Ã¢ÂÂ¢ Helps librarians build a happy and loyal patron base
Ã¢ÂÂ¢ Offers practical advice and guidelines for implementing a transformative customer-service model
Ã¢ÂÂ¢ Provides a big picture on customer service, allowing readers to rethink their approach
Ã¢ÂÂ¢ Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures
Ã¢ÂÂ¢ Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management
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