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: Recent high-profile commercial aviation mishaps have stretched NTSB's resources to the limit and are testing the ability to unravel the sorts of complex failures that lead to tragic accidents. In recognizing the enormous challenges NTSB faces, Chairman Hall sought a critical examination of NTSB's ability to investigate commercial aviation accidents. The results of that study are contained in this report, the most comprehensive examination of the workings of the NTSB in the 30-year history of the agency. RAND used a variety of quantitative and qualitative research techniques to assess NTSB's operations and processes. This research outlines recommendations aimed at strengthening the party process, expanding the statement of causation, modernizing NTSB's investigative procedures and streamlining its internal processes, managing the agency's resources and staffing more effectively, developing training opportunities for NTSB staff, and improving the agency's R&D facilities.