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Working the Phones: Control and Resistance in Call Centers
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Bibliographic Detail
Publisher Pluto Pr
Publication date December 15, 2016
Pages 216
Binding Paperback
Edition Reprint
Book category Adult Non-Fiction
ISBN-13 9780745399065
ISBN-10 0745399061
Dimensions 0 by 8.50 by 5.33 in.
Original list price $30.00
Other format details university press
Summaries and Reviews
Amazon.com description: Product Description:
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy.
 


Editions
Hardcover
Book cover for 9780745399089
 
from Pluto Pr (December 15, 2016)
9780745399089 | details & prices | 216 pages | List price $99.00
Paperback
Book cover for 9780745399065
 
The price comparison is for this edition
Reprint edition from Pluto Pr (December 15, 2016)
9780745399065 | details & prices | 216 pages | List price $30.00
About: Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone.

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