Amazon.com description: Product Description: A practical, nuts-and-bolts guide to everyday crisis-counseling techniques. In this engaging guide, Kanel provides a comprehensive model for crisis intervention that can be used as effectively for day-to-day interactions as for "emergency" situations. Addressing such crises as drug abuse, AIDS, death and loss, and victimization and abuse, A Guide to Crisis Intervention is useful for everyone from first-year students to front-line professionals. Kanel's attention to multicultural sensitivity issues makes the book applicable to a variety of client populations. This book provides day-to-day guidelines based on the ABC model of intervention (a generic model that follows a three-part structure: A: developing and maintaining rapport; B: identifying the problem; and C: exploring the client's coping strategies). This helpful model helps counselors and counselors-in-training to better manage the therapeutic session.