Amazon.com description: Product Description: A revised, updated, and reorganized text for undergraduate or graduate courses in both business and engineering, as well as for functional managers and upper-level executives who must provide continuous support to all projects. It explains the characteristics of every size and type of group, presents the basics of systems theory and organizational structure, and provides practical advice on how to conceive, staff, and guide a project management department for maximum effectiveness and cost efficiency. The new edition of this classic guide enables you to learn from the successes and failures of leading companies to explore new cost control and risk management techniques and to assess the impact of concurrent engineering. You'll also learn how to merge total quality management methods with effective project planning, master conflict resolution, predict project success and obtain the information needed to study for the PMI Certification exam.