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Your Call Is (Not That) Important To Us: Customer Service and What It Reveals About Our World and Our Lives
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Hardcover
from Free Pr (March 24, 2009)
9781416546894 | details & prices | 291 pages | 6.00 × 9.25 × 1.00 in. | 1.05 lbs | List price $26.00
About: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially.
About: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially.
Paperback
Reprint edition from Free Pr (August 17, 2010)
9781416546900 | details & prices | 301 pages | 5.75 × 8.50 × 0.75 in. | 0.60 lbs | List price $16.00
About: Whether itâs the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulseâwho hasnât felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?
About: Whether itâs the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulseâwho hasnât felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?