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Customer Care Excellence: How to Create an Effective Customer Focus
Descriptions of each edition are found in brief where available. Click details & prices to get more information on a book or to find the best prices for the title.
Paperback
5th edition from Kogan Page Ltd (March 1, 2008)
9780749450663 | details & prices | 280 pages | 6.00 × 9.25 × 1.00 in. | 1.16 lbs | List price $39.95
About: Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services.
About: Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services.
4th edition from Kogan Page Ltd (May 1, 2002)
9780749437923 | details & prices | 6.00 × 9.00 × 0.75 in. | 0.85 lbs | List price $39.95
About: Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive.
About: Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive.
With Gordon M. Shepherd (other contributor) |
from Oxford Univ Pr (November 13, 1997); titled "The Synaptic Organization of the Brain"
9780195118247 | details & prices | 6.75 × 9.25 × 1.25 in. | 2.10 lbs | List price $49.50
This edition also contains The Synaptic Organization of the Brain
This edition also contains The Synaptic Organization of the Brain
Miscellaneous
5th edition from Kogan Page Ltd (September 25, 2009)
9780749453510 | details & prices | List price $0.04
About: With more choice than ever before, customers today have high expectations of products and services.
About: With more choice than ever before, customers today have high expectations of products and services.