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Tables of Contents for Assertiveness Skills
Chapter/Section Title
Page #
Page Count
What Is Assertive Behavior and Why Is It Important?
8
6
What Is Assertive Behavior?
9
1
What Is Aggressive Behavior?
9
1
What Is Nonassertive Behavior?
10
1
Comparing the Styles
10
2
In Conclusion
12
2
Obstacles to Acting Assertively
14
8
Obstacle 1: Low Self-Esteem
14
4
Obstacle 2: Inability to Handle Conflict
18
1
Obstacle 3: Poor Communication Skills
19
2
In Conclusion
21
1
Improving Your Self-Esteem
22
10
Sources of Self-Esteem
22
3
Changing Your Prophecy
25
1
Improving Your Self-Esteem
26
3
Assertiveness Rights
29
2
In Conclusion
31
1
Handling Conflict
32
8
Thinking Rationally
33
1
Facing Conflict
33
1
Different Behavior Styles for Handling Conflict
34
3
How Can We Improve the Conflict Resolution Process?
37
2
In Conclusion
39
1
Communication's Role in Assertiveness
40
6
Changing from ``You'' to ``I''
41
1
How to Create I-Statements
41
3
In Conclusion
44
2
Clasification and Body Language
46
10
Asking for Clarification
46
5
Maintaining Consistent Body Language
51
2
Recognizing the Importance of Body Language
53
1
Assertion vs. Aggression
54
1
In Conclusion
55
1
Responding Assertively to Praise and Put-Downs
56
10
Accepting Praise Assertively
56
1
Responding to Praise
57
2
Handling Put-Downs Assertively
59
1
Responding to Four Types of Put-Downs
59
5
In Conclusion
64
2
Posttest
66
3
Answers to Selected Exercises
69