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Tables of Contents for Best Practices of Project Management Groups in Large Functional Organizations
Chapter/Section Title
Page #
Page Count
Foreword
ix
Acknowledgments
xi
Introduction
xiii
Executive Summary
xv
Background
xv
Major Findings of the Study
xvi
Recommendations
xvi
Prologue
xvii
History of the Benchmarking Forum
xvii
Scientific Foundation
xix
Assumptions
xix
Large Functional Organizations
xix
Full-time Project Manager
xix
High-level Organizational Issues
xx
Strategic Rather than Tactical Issues
xx
Value of Benchmarking Results to Participants and Other Users
xx
The Forums
xx
The Partnership with PMI
xxi
Definitions
xxi
Key Success Factors (KSF)
xxi
Core Best Practices (CBP)
xxi
Good Practice Examples (GPE)
xxi
Best Practice Project Management Group
xxi
Projectized Functional Management
xxii
Section I: Key Success Factors and Core Best Practices of Project Management Groups in Large Functional Organizations
1
70
History of Project Management Groups in Large Functional Organizations
1
2
Problems Resulting from Growth in Functional Organizations
3
1
Distance from Corporate Leadership and Vision
3
1
Filtered Communications
3
1
Recognition of and Response to the Problem
4
1
The Solution: Projectized Functional Management
5
2
Organizational Strategies and Goals
7
1
Overarching Key Success Factor
7
1
Project Strategy
8
12
Key Success Factor 1: Structure
10
1
Core Best Practices Report to Senior-Level Executive
10
2
Multifunctional Responsibility
10
2
Key Success Factor 2: Strategic Communications
12
1
Core Best Practices Alliance Methods
13
1
Build Partnerships
13
1
Conduct Briefings
13
1
Use Outside Resources and Knowledge
13
1
Learn from Other Best Practice Organizations
13
1
Good Practice Examples Communications
13
1
Videos
13
1
Brochures
14
1
Formal Presentation for Senior Management
14
1
Articles
14
1
Internal Forums
14
1
Develop Consultant Networks
14
1
Key Success Factor 3: Performance Measurement
14
4
Key Success Factor 4: Core Competency Integration
18
2
Core Best Practice Prioritize Projects
20
1
Professionalism
20
23
Key Success Factor 1: Pay
20
1
Good Practice Examples Use Straight Pay
21
3
Use Competency and Skill-Based Pay
22
1
Pay Bonuses
23
1
Goal-Based Pay
23
1
Other Benefits
24
1
Team-Based Pay
24
1
Manager Pay Programs
24
1
Key Success Factor 2: Project Manager Selection and Retention
24
1
Core Best Practices Compare Project Managers
25
7
Personal Development Program
32
1
Chief Executive Officer
32
1
Retaining People
32
1
Key Success Factor 3: Nurture Technical Competence
32
2
Core Best Practices Training
34
1
Measure Results
34
1
Continuing Education
34
1
Benchmarking Forums
34
1
Educational and Professional Organizations
34
1
Key Success Factor 4: Make Project Management a Career Track
35
1
Core Best Practice Define Project Manager Positions
35
1
Key Success Factor 5: Performance Evaluation
35
5
Core Best Practices Past Performance
40
2
Evaluate Skill
41
1
Measure Stakeholder Satisfaction
41
1
Performance-Related Success Factors
41
1
Factor Project Risk
41
1
Key Success Factor 6: Critically Analyze Alternatives and Opportunities
42
1
Key Success Factor 7: Are Honest and Ethical
43
1
Standardized Methodologies and Procedures
43
3
Overarching Key Success Factor
44
2
Standardized Methodology Advantages
46
21
Key Success Factor 1: Broad-Based Methodology
47
1
Core Best Practices Attaining Integration
47
1
Flexible Methodology
47
1
Common Terminology
47
1
Information Technology
47
1
Key Success Factor 2: Emphasize Project and the People Management Over ``Tools''
48
1
Key Success Factor 3: Measure Project Management Process Contribution
48
1
Core Best Practices Evaluate Project Performance
48
5
Cost Estimates
49
1
Identify Customer Requirements
49
1
Aggregate Profitability and/or Benefits
49
3
Measure Bottom-line Contributions and Achievement
52
1
Good Practice Examples Measure Accuracy in Achieving Time and Budget Goals
53
3
Measure Productivity and Efficiency
53
1
Compare Current and Prior Financial Results
53
1
Measure Reduction in Project Cycle Time
53
2
Measure Impact of Problem Identification and Corrective Action
55
1
Measure Cost of Quality
55
1
Have Flexible Financial Measurement Tools
55
1
Measure the Cost of Professional Project Managers
55
1
Key Success Factor 4: Risk Management
56
8
Key Success Factor 5: Formally Communicate with Stakeholders
64
1
Key Success Factor 6: Conflict Management
64
1
Core Best Practice Require Conflicts in Writing
64
1
Key Success Factor 7: Project Change
65
1
Key Success Factor 8: Project Evaluation
65
1
Good Practice Examples Attaining Lessons Learned
65
2
Record and Communicate Lessons Learned
66
1
Maintain and Communicate Project Journals
67
1
Conduct Periodic Reviews
67
1
Use Outside Auditors
67
1
Benefits
67
1
Recommendations
68
3
Section II: The Benchmarking Process
71
16
A Practical Application of the Scientific Method
71
1
Choice of Participants
72
1
Invitation to Benchmark
73
1
Code of Conduct, Etiquette, and Ethics
74
1
Pre-Forum Problem Identification
75
3
Promoting the Benefits of Project Management
75
1
Project Manager Personnel-Related Issues
75
1
Measuring Project Performance
75
1
Methodology
75
3
Benchmark Forum Agenda
78
9
Discuss the Benchmarking Objectives
78
1
Discuss Meeting Assumptions
78
1
Review Responses and Problems
78
1
Review Prior Meeting's Findings and Results
78
1
Roundtable Discussions
78
3
Format of the Roundtable Discussions
79
1
Conduct Roundtable Discussions
79
1
Benchmarking Questions for Roundtable Discussion I
79
1
Benchmarking Questions for Roundtable Discussion II
79
1
Benchmarking Questions for Roundtable Discussion III
80
1
Benchmarking Questions for Roundtable Discussion IV
80
1
Generate Key Success Factors and Core Best Practices Meeting Evaluation
81
4
Meeting Evaluation
85
1
Apply Key Success Factors and Core Best Practices in One's Workplace
85
1
Post-Meeting Activities
86
1
Section III: Supplemental Materials
87
1
Appendix A: Database Survey Results Summary of Findings by Subject Area
87
55
Detailed Database Survey Results
91
30
Results and Conclusions of the Forum Part II Questionnaire Project Manager Pay-Related Issues
121
21
Appendix B: Validation Questionnaire
142
5
Appendix C: Benchmarking Forum Database Questions
147
6
Appendix D: Questionnaire for Forum II Project Manager Personnel-Related Issues
153
6
Appendix E: Registration Form
159
6
Appendix F: Benchmarking Database Comparison
165
2
Appendix G: Benchmarking Statistical Data
167