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Tables of Contents for Office Politics
Chapter/Section Title
Page #
Page Count
Introduction
xi
Part One
1
26
What is office politics?
3
8
Introduction
3
1
Political organizations
4
1
Effective office politicians
5
4
Summary
9
2
Who are the office politicians?
11
12
Introduction
11
1
Behaviour
12
2
Are you a victim?
14
1
Are You a political animal?
15
8
Adopting a positive proactive approach
23
4
Introduction
23
1
Are you reactive or proactive?
24
3
Part Two
27
104
Mastering the art of influence and persuasion
29
8
Introduction
29
1
What is influence?
30
1
Listening
31
1
Influencing techniques
32
5
Understanding and handling conflict
37
10
Introduction
37
1
Understanding your typical approach to conflict
38
3
Understanding the impact of not dealing with an issue
41
1
Choosing your battles carefully - and for the right reasons
42
1
Taking action
43
4
Dealing with a bully
47
8
Introduction
47
1
What is bullying?
48
1
Bullying patterns
49
1
Impact of bullying
50
1
Dealing with a bully
50
5
Dealing with relationship breakdown
55
14
Why do you want good working relationships?
55
1
What is a good working relationship?
56
3
What happens when relationships break down?
59
1
What causes breakdowns?
60
1
How to deal with breakdowns
60
7
What are the principles for dealing with breakdowns?
67
2
Managing your boss
69
14
Introduction
69
1
Defining the Problem
70
1
Understanding cause and effect
71
5
Agreeing the remedy
76
1
Reviewing the result
77
3
When all else fails
80
3
Putting communication to work
83
14
Introduction
83
1
Communication for office politicians
84
1
The grapevine
85
2
Getting it wrong
87
1
Case study
87
2
Getting it right
89
3
Planning
92
5
Making networks work for you
97
10
Introduction
97
1
What are networks?
98
2
Why network?
100
2
Are you a natural?
102
1
How to do it
103
2
Maintaining your network
105
2
Changing the way others see you
107
10
Introduction
107
1
Importance of image
108
1
The new you
109
8
The Manager's guide to managing politics
117
14
Introduction
117
1
Tough at the top
117
1
What else is new?
118
2
The critical tasks
120
9
Making it count
129
2
Epilogue
131