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Tables of Contents for Logistics and Fulfillment for E-Business
Chapter/Section Title
Page #
Page Count
Acknowledgment
Preface
1
2
Introduction
3
4
Setting the Stage
7
26
Defining E-business
15
2
E-business Fulfillment
17
2
You Built It, They Came --- Now What?
18
1
An Unbeatable Partnership
19
3
B2B
22
1
E-Tail
23
6
For Some E-Tailers it was Easy
24
1
An In-House LFMS
25
2
Outsourcing LFM
27
2
Technology
29
1
Globalization
30
3
Making the Move E-Business Infrastructure
33
20
The Case for E-Business
39
1
The Other Side of the Coin
40
1
E-Business Strategy
41
5
The Logistics and Fulfillment Challenge
42
2
E-tail Model
44
1
B2B Model
44
1
Internal Operations
45
1
Technology Caveats
46
1
Adopting a Logistics and Fulfillment Model
46
5
Cardboard Boxes vs Pallets
48
1
The 3Rs and Then Some
49
2
The Time is Now
51
2
Adopting a B2B Model
53
40
An Effective Strategy
55
3
Alternative Solutions
58
13
E-Marketplaces Might Be the Answer
60
6
The ASP Solution
66
5
The Full Monty (In-House Solution)
71
5
Why Go B2B? Revenue Growth
71
2
Manufacturing Challenges
73
1
Supply Management
74
2
Convincing the Value chain
76
14
Security
78
1
The Trickle-Down Effect
79
2
Return on Investment
81
1
The Advantages of Integration
81
9
The Right Choice
90
3
The E-Tailers
93
24
Lessons Learned
94
3
Is the E-Tailer an Endangered Species?
97
5
Post-Transaction Anxiety Disorder
99
1
Educate The Customer --- The Reality
100
2
Click-And-Mortars
102
3
Challenges
105
7
Fulfillment
106
3
Let the Customer Do the Walking
109
1
Customer Confidence
110
2
Four Little Steps
112
1
The E-Tailers That Don't Get It
113
1
Lessons Learned
114
3
The Partners: Outsourcing the Tech
117
60
Tech Partnerships Are A Two-Way-Street
119
4
E-Business Start-Up Challenges
123
1
Specialization vs. Generalization
124
4
Focus On Technology
125
3
Partner For Success
128
7
Some of the Issues
129
4
Invite That Sales Person In
133
1
Look For Partners in all the Right Places
134
1
Stay Alert And Be Cautious
134
1
One Size Doesn't Fit All
135
2
The Integrator or Solution Provider
137
8
Easing the Move for the Established Enterprise
145
7
Exchange Of Knowledge
152
2
Legacy Systems
154
5
Everyone Wants In On the E-Business Action
159
2
The Vendor Partnership
161
2
The Consulting Firm
163
11
A Tour of the Consultancy Arena
164
4
The Big Five
168
6
Mitigating Outsourcing Risks
174
1
The Search Begins
175
2
Shipping
177
50
Your Shipping Partner?
179
2
B2B's Shipping Needs
181
4
E-Tail's Size & Weight Issues
185
4
E-Tail Shipping Conundrum
189
12
Shipping Vagaries Affect Sales
190
1
Shipping Options
191
5
Shipping Dilemmas
196
3
Custom Shipping Structure
199
2
``Last Mile'' Solutions
201
1
Cost of Shipping
202
5
The Entrepreneur to the Rescue
204
3
Technology
207
6
Handling the Exceptions
209
4
E-Business's Carrier Choices
213
8
Courting the USPS
214
2
UPS and Fedex
216
1
New Shipping Models
217
1
Shipping Lines (The Big Boats)
218
3
They Need It Yesterday
221
2
Thinking In the Box
223
1
Tips
224
3
Logistics and/or Fulfillment Models
227
56
B2B Buy-Sell Model
231
6
Sell-Side Online Marketplace
232
1
Buy-Side Online Market
232
1
E-Marketplaces
233
4
B2B Sponsored Model
237
2
Manufacturer Model
239
5
Vendor Managed Inventory Model
244
3
Extended Enterprise Model
247
5
Direct Fulfillment Model
249
2
Build-To-Order / Just-In-Time Model
251
1
E-Tail Model
252
18
Pure-Play In-House Model
255
2
Outsourced Model
257
2
Drop-Ship Model
259
2
Click-And-Mortar
261
1
Local Fulfillment Model
262
3
Kiosk Order Model
265
3
Click-To-Bricks
268
2
Same-Day Delivery Model
270
3
Just-In-Time Model
273
3
Converged Model
276
1
Model of the Future?
277
6
Strategizing and Planning for an LFMS
283
48
Logistics And Fulfillment Goals
284
11
The Questionnaire
285
10
Your LFMS Plan: What's Involved?
295
17
3 Stages of E-Business
296
16
Security
312
2
Specificity in the LFMS Design
314
9
Customized Procurement Processes
314
1
Real-Time Procurement And Forecasting
314
1
E-Tails And Buy-Side B2Bs
315
4
Just-In-Time Logistics
319
2
Click-And-Mortar Synchronization
321
2
LFM Has ``Arrived''
323
3
Links With Banks
324
1
Improved Efficiency
325
1
Logistics And Fulfillment Managers
326
2
A Final Few Words
328
3
Fulfillment In-House or Outsource?
331
72
Meet the Challenge
334
9
Get the Tech Partners Involved
339
1
Logistics and Fulfillment Experts
340
2
Fulfillment Service Providers
342
1
Taking It In-House
343
19
Upgrading an Existing Warehouse, Distribution or Fulfillment Center
344
16
Technology Issues
360
2
Other In-House Fulfillment Considerations
362
1
Outsourcing
362
22
Some FSP Facts
364
2
Effective Fulfillment Outsourcing
366
3
The Outsourcing Plan
369
5
The Partnership
374
1
Issues Specific to a Small E-Business
375
1
How Much Does It Cost
376
1
The Contract
376
1
Technical Issues
377
3
Drop-Ship
380
3
Outsourcing Wrap-up
383
1
Returns
384
15
Solutions
389
10
The Bottom Line
399
4
Exploiting Logistics and Fulfillment Technology
403
64
A Balancing Act
409
1
The Big Guns --- ERP
410
11
Linking ERP Systems
421
13
Working with ERP Vendors and their Partners
424
2
Best-Of-Breed Vendors
426
3
Linking the LFMS
429
5
E-Commerce Platforms
434
3
Other Software Solutions
437
5
EDI
442
3
The Languages of E-Business
445
14
HTML and HTTP
448
1
Java
449
1
BizTalk
449
1
XML
449
7
CPFR
456
3
An Option
459
4
Tech Musings
463
4
It's All About the Customer
467
20
Customer Relationships
467
6
The Internet Simplifies Life?
470
3
Managing the Customer Experience
473
14
Time - A Valuable Commodity
473
1
LFMS: Your Map to Great Customer Service
474
7
Customer Service Strategies
481
3
Keep It About the Customer
484
3
The 3RS Go Global
487
18
The Small E-Business Dilemma
489
1
The Servicing (Or Non-Servicing) Of The Global Customer
490
4
The Global Localization Issues
494
3
Global Logistics And Fulfillment
495
2
The Global Enablers
497
5
Global Challenges Hit the Stage Three LFMS
502
1
Traditional Customer Brokers
503
1
Global View
503
2
Conclusion
505
4
Glossary
509
22
Index
531