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Tables of Contents for Six Sigma and Beyond
Chapter/Section Title
Page #
Page Count
PART I Problem Solving
Introduction
3
2
Theoretical Aspects of Problem Solving
5
28
Definition of Terms
9
5
Terms and Issues Related to Data Gathering
14
11
Importance of the Sample
25
1
References
26
2
Selected Bibliography
28
5
Overview of Key Elements to Problem Solving
33
8
The Road to Continual Improvement
33
1
Chronic vs. Sporadic Problems
34
1
Three Typical Responses to Problems and the Antecedent
35
2
Nine Common Roadblocks to Effective Problem Solving
37
2
Six Key Ingredients Required to Correct Problems
39
2
Problem-Solving and Process Improvement Cycles
41
14
Why a Team Approach?
41
1
Local Teams and Cross-Functional Teams
42
1
General Guidelines for Effective Team Problem Solving and Process Improvement
43
1
What Makes a Team Work
43
1
Examples of Problem-Solving Models
43
3
The Process Improvement Cycle
46
6
Problem Solving vs. Process Improvement
52
3
The Quality Tools
55
6
Tools for Problem Solving
55
1
Quality Tools Inventory
55
1
The Seven Basic Tools
55
2
Using the Seven Basic Tools in Problem Solving
57
2
Seven Quality Control Management Tools
59
1
Selected Bibliography
59
2
The Global Problem Solving Process
61
46
General Overview
61
4
Do's and Do Not's
65
2
Do's
66
1
Do Not's
67
1
Concern Analysis Report
67
2
Root Cause Issues
69
2
Verification
71
3
Examples of ``Snapshot'' Verification (Reliability at 85% Confidence)
72
1
SPC Chart Subgroup and Sample Size
73
1
GPS Application Criteria
74
1
Common Tasks
75
1
Change and Never-Been-There Situations
75
1
GPS Steps
75
29
GPS0: Preparation
77
1
GPS1: Establish the Team/Process Flow
78
4
GPS2: Describe the Problem
82
3
GPS3: Develop the Interim Containment Action (ICA)
85
3
GPS4: Define and Verify Root Cause and Escape Point
88
5
GPS5: Choose and Verify Permanent Corrective Actions (PCAs) for Root Cause and Escape Point
93
2
GPS6: Implement and Validate Permanent Corrective Actions (PCAs)
95
3
GPS7: Prevent Recurrence
98
4
GPS8: Recognize Team and Individual Contributions
102
2
References
104
3
Six Sigma Approach to Problem Solving
107
12
Overview
107
2
First Week's Project: Structure the Project - Goals, Objectives, and Scope
109
1
Second Week's Project: Structure the Project - Product-Based Estimating
110
2
Third Week's Project: Control the Project
112
1
Design for Six Sigma (DFSS)
113
6
PART II Basic Mathematics
The Value of Whole Numbers
119
4
Addition and Subtraction of Whole Numbers
123
8
Addition
123
1
Addition Exercises
124
1
Subtraction
125
2
Application of Addition and Subtraction
127
1
Exercises
128
1
Additional Exercises
129
2
Multiplication and Division of Whole Numbers
131
14
Multiplication
131
2
Multiplication Exercises
133
2
Additional Multiplication Exercises
135
1
Division
136
6
Exercises
142
1
Additional Exercises
143
2
Parts and Types of Fractions
145
4
Exercises
146
2
Additional Exercises
148
1
Simple Form and Common Denominators of Fractions
149
12
Simplest Form
149
3
Simplest Form Exercises
152
1
Additional Exercises
153
1
Common Denominators
154
1
Common Denominator Exercises
155
1
Additional Exercises
156
1
Changing Fractions
157
1
Changing Fractions Exercises
158
3
Adding and Subtracting Fractions
161
18
Addition of Fractions
161
1
Addition of Mixed Numbers
162
1
Addition of Fractions with Unequal Denominators
163
1
Sum of a Group of Mixed and Whole Numbers
164
1
Applied Math Problems Using Addition of Fractions
164
1
Exercises
165
1
Additional Exercises
166
2
Subtraction of Fractions
168
1
Subtraction of Mixed Numbers
169
3
Subtraction of Fractions of All Kinds
172
1
Addition and Subtraction of Fractions
173
2
Exercises
175
1
Additional Exercises
176
3
Multiplication and Division of Fractions
179
12
Multiplication of Proper and Improper Fractions
179
2
Multiplication of Mixed Numbers
181
1
Division of Fractions
182
3
Problems Calling for Any One of the Four Operations
185
1
Exercises
186
1
Additional Exercises
187
4
Ordering, Rounding, and Changing Decimals
191
10
Decimals Using Fractions
191
3
Rounding Off
194
1
Rounding Off Exercises
195
1
Additional Exercises
196
1
Changing Decimals
197
1
Exercises
198
3
The Four Operations in Decimals
201
16
Adding and Subtracting
201
3
Multiplying Two Decimal Numbers
204
2
Division with Decimals
206
5
Division with Decimals Exercises
211
1
Applied Problems Using Decimal Operations
212
1
Exercises
213
1
Change a Fraction into a Decimal
214
1
Exercises
215
2
Squares, Square Roots, Cubes, Cube Roots, and Proportions
217
28
Square and Cube Numbers
218
1
Exercises
219
1
Squares and Cube Roots
220
5
Calculating the Square Root
225
3
Exercises
228
1
Additional Exercises
229
2
Application of Square Root
231
3
Exercises
234
1
Review Test
235
5
Solving Proportion Problems
240
1
Exercises
241
1
Additional Exercises
242
3
Scientific Notation and Powers of Ten
245
8
Numbers Greater than One
245
2
Factoring and Writing Numbers
245
2
Factoring Exercises
247
1
Placing a Decimal Point
247
2
Numbers Less than One
249
4
Changing Exponential Numbers to Standard Decimal Form
249
1
Writing Numbers Less Than One in Standard Form
250
3
Decimals
253
20
Numbers Greater Than One
253
4
Numbers Less Than One
257
2
Addition of Decimal Numbers
259
5
Same Exponents
259
3
Different Exponents
262
2
Exercises
264
1
Subtraction of Decimal Numbers
265
1
Same Exponents
265
1
Exercises
265
3
Different Exponents
266
2
Multiplication of Decimal Numbers
268
2
Division of Decimal Numbers
270
3
The Metric System
273
16
Exercises
274
1
Conversion of Measures
275
1
Exercises
275
1
Exercises
276
1
More Conversions of the Metric System
277
6
Exercises
283
3
Exercises
286
1
Cumulative Exercises
287
2
International System of Units
289
16
Meter
290
1
Exercises
291
1
Cubic Meter
292
1
Exercises
293
1
Kilogram
294
1
Exercises
295
1
Kelvin
296
2
Exercises
298
2
Review Exercises on Mass, Grams, and Temperature
300
2
Technical Units
302
2
Exercises
304
1
Conversion of English Units to Metric Units
305
54
Review Test
305
2
Inches to Centimeters
307
2
Exercises
309
1
Yards to Meters
310
1
Exercises
311
1
Quarts to Liters and Pints to Liters
312
1
Exercises
313
3
Metric Units of Length to U.S. Units
316
1
Metric Units of Area to U.S. Units
317
2
Exercises
319
1
Metric Units of Volume to U.S. Units
320
2
Exercises
322
1
Cumulative Exercises for Length, Area, and Volume
323
4
PART III Appendices
Appendix A A Typical Cover Sheet for the GPS Process
327
2
Appendix B GPS0. Preparation for Emergency Response Actions (ERAs): Assessment Questions
329
2
Appendix C GPS1. Establish the Team/Process Flow: Assessment Questions
331
2
Appendix D GPS2. Describe the Problem: Assessment Questions
333
8
Appendix E GPS3. Develop Interim Containment Action (ICA): Assessment Questions
341
2
Appendix F GPS4. Define and Verify Root Cause and Escape Point: Assessment Questions
343
8
Appendix G GPS5. Choose and Verify Permanent Corrective Actions (PCAs) for Root Cause and Escape Point: Assessment Questions
351
2
Appendix H GPS6. Implement and Validate Permanent Corrective Actions (PCAs): Assessment Questions
353
2
Appendix I GPS7. Prevent Recurrence: Assessment Questions
355
2
Appendix J GPS8. Recognize Team and Individual Contributions: Assessment Questions
357
2
Selected Bibliography
359
2
Index
361