search for books and compare prices
Tables of Contents for Pharmaceutical Care
Chapter/Section Title
Page #
Page Count
Preface
vii
SECTION I: COMMON PURPOSE
The Dream of Pharmaceutical Care
3
10
What Motivates a Pharmacist to Embrace Pharmaceutical Care?
7
2
How Can Pharmacists Do More?
9
2
References
11
2
Health Care Trends Driving Enhanced Pharmacy Services
13
10
References
21
2
Building Innovation into Your Practice: Seven Components of Change
23
26
Workflow and Facility Design
24
3
Communicating with Physicians and Patients
27
4
Documenting Your Services
31
5
Using New Technology
36
3
Developing Marketing Strategies
39
4
Incorporating Education and Training into Your Practice
43
2
Managing Financial Matters
45
2
References
47
2
Leadership and Success: Lessons from Nonpharmacists
49
14
What Is Success?
49
2
What Is Leadership and Are Leaders Successful?
51
1
What Kind of People Become Leaders?
52
4
Heroes as Leaders: Common Attributes
56
3
References
59
4
SECTION II: UNCOMMON PEOPLE
Teaching Health and Wellness
63
6
Marla Ahlgrimm
Expanding the Practice
64
1
Loyal Patients
65
1
Running out of Time
66
1
A Family of Entrepreneurs
66
2
Advice to Others
68
1
References
68
1
Applying the Medical Model to Pharmacy Practice
69
6
Curt Barr
How Curt Barr Developed a Passion for Pharmacy
70
2
Advice to Others
72
1
Reference
73
2
The Joy in Teaching Others
75
6
Eric Graf
Advice to Others
79
2
Energy and Fun Equal Progress
81
8
Judith Sommers Hanson
Development through Residency Programs
82
1
How She Got There
83
1
Not an Innovator?
83
1
Building Relationships to Educate Staff
84
1
Educating Herself and Training Others
84
1
Workflow Changes
85
1
Marketing to Patients
85
1
Physician Response
85
1
Documenting and Billing for Care
86
1
Mission Statements
86
1
Role of Organizations and Influencers
87
1
Advice to Others
87
2
Destiny Is a Matter of Choice Not Chance
89
6
Kelley Hofer
Humble Beginnings
89
1
Creating a Career
90
1
Continuing New Programs and Career Development
91
1
Launching the First Service
92
1
Expanding Programs
92
1
Reflecting on Success
93
1
Advice to Others
93
2
Caring for People Like Family
95
4
Laurie Kaup
Advice to Others
98
1
A Crusader Who Believes in Educated Consumers
99
4
Max Peoples
Advice to Others
101
2
Making a Difference
103
8
Rick Mohall
How the Eckerd Patient Care Center Concept Evolved
103
1
Providing, Documenting, and Charging for Services
104
1
Creating and Taking Advantage of Opportunity
105
1
Being Creative: Starting the BC/BS Program
106
1
The Next Step: Becoming an APhA Foundation Asthma Quality Improvement Program (AQIP) SITE
106
1
Hard Work and Helping People Are the Foundation
107
1
Interacting with People: A Critical Factor in Job Choice
107
1
Building Skills
108
1
Playing Hard is Important Too
108
1
Advice to Others
108
3
A Feminist Child of the 1960s Becomes a Leader
111
8
Beverly Schaefer
Joining a Practice
112
1
It Is All About Family
113
1
The Business Changes
113
1
The Transformation Starts
114
2
The Next Steps
116
1
Attributes of Success
116
1
Advice to Others
117
2
Initiating Innovative Services
119
8
Diane Schultz
Trying New Things
119
1
Getting There
120
1
Life-Changing Events
120
1
Charting New Territory
121
1
Other Services
121
1
Long's
122
1
Diabetes/Asthma Pilot Programs
122
1
Workflow Changes and Processes
123
1
Taking the High Road
123
2
Advice to Others
125
2
Doing More
127
6
Michelle Shibley
Advice to Others
132
1
Teacher and Motivator
133
8
Kim Swiger
Merging Personal and Company Goals
134
2
Changing Vision
136
1
Earnest Beginnings
136
1
Services Bloom
137
1
Marketing Services
137
1
Payment for Services
138
1
Advice to Others
139
2
Defining a Process for Pharmaceutical Care
141
10
Greg Wedin
Coming Home
142
1
The Minnesota Project
142
1
Role of Experience and Training
143
2
Lessons Learned in Practice
145
1
Moving as Coincidence
145
1
Helping Others See the Light
146
2
Advice to Others
148
3
SECTION III: LESSONS LEARNED FROM PASSIONATE PHARMACISTS
Where Do You Go From Here?
151
8
Appendix: Interview Guide for Pharmacist Profiles
159
6
A: Practice-Based Information
159
1
B: Pharmaceutical Care Services
159
1
C: Marketing to Patients
160
1
D: Process
160
1
E: Documentation
160
1
F: Marketing to Physicians
160
1
G: Money Matters
161
1
H: Workflow
161
1
I: Personal and Personnel Training/Networking/Education
161
1
J: Quality Improvement
161
1
K: Personal Characteristics/Life Experience
162
1
L: Personal Development
162
2
M: Advice to Others
164
1
Recommended Reading
165
2
Index
167