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Tables of Contents for Coaching, Mentoring and Managing
Chapter/Section Title
Page #
Page Count
New Productivity that Starts with You
1
32
Understanding the Manager's Role as Coach
1
1
The 10 Values of a Successful StaffCoachTM
2
17
What You Value Will Impact Your Team
19
3
Now What?
22
1
Five Insights of High-Performance Coaches
23
8
Chapter Quiz
31
2
The Five-Step StaffCoaching™ Model
33
38
A Performance Process that Starts Right Where You Are
33
3
Knowing Your Employees' Character and Capabilities: Four Effective Approaches
36
9
Now What?
45
1
What's Your StaffCoaching™ Style? An Inventory that Tells You
46
2
So What?
48
1
Six Pitfalls to Your StaffCoaching™ Success
48
6
What Do You Think?
54
1
10 Tools for Building a Solid Team Foundation
55
15
Chapter Quiz
70
1
The Coaching Role
71
56
What Is the Coaching Role?
72
2
The Coach's Role in Communicating Involvement and Establishing Trust
74
7
The Coach's Role in Clarifying Expectations and Verifying Understanding
81
13
The Coach's Role in Affirming the Team
94
4
The Coach's Role in Motivating and Inspiring
98
4
Eight Hurdles to Performing Your Coaching Role
102
14
What to Expect When You're Doing It Right
116
9
Chapter Quiz
125
2
The Mentoring Role: Instruction by Example
127
30
Making Great Strides by ``Walking Alongside''
127
1
A Process with Productive Purpose
128
5
The Six Ways People Think
133
8
The Three Key Phases of Successful Mentoring
141
8
The Outcome of Effective Mentoring
149
6
The Treasure of Mentoring
155
1
Chapter Quiz
156
1
The Counseling Role: Confrontation and Correction
157
38
Four Keys to Effective Counseling
157
4
The Philosophy of Confrontation: a Positive Approach to Negative Events
161
3
The Five-Step Confrontation Process
164
4
Eight Ways to Eliminate Unsatisfactory Behavior
168
8
10 Freeing Essentials of Face-to-Face Counseling
176
7
Five Steps to Modifying Behavior
183
4
How to Ask Questions that Get the Answers You Need
187
2
Recognizing the Results of Counseling that Works
189
4
Chapter Quiz
193
2
The High-Performance Team
195
22
Instilling Team Vision
195
3
Recognizing the Potential for Team Trouble
198
7
A Checklist for Responding to Team Troubles
205
4
``Look Before You Leap'' Checklist
209
1
The Freeing Power of Team Priorities
210
4
Right Thinking About Team Purpose
214
1
Chapter Quiz
215
2
Stay in Control of Your StaffCoaching™ Role
217
14
Choosing Your StaffCoaching™ Role Based on Personality
220
5
Four Points on Which StaffCoaching™ Stands or Falls
225
1
Five Ways to Quiet Complaints
226
2
Applying the Four ``P's''
228
2
Chapter Quiz
230
1
Conclusion
231
12
``StaffCoach™ Values'' Scenarios
232
11
Index
243