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Tables of Contents for E-Business
Chapter/Section Title
Page #
Page Count
Preface
xii
The E-Business Domain
1
24
Introduction
2
1
Elements of the e-business domain
3
1
E-business (Part 1)
4
6
Technical infrastructure (part 2)
10
3
Environment (Part 3)
13
4
E-commerce (Part 4)
17
2
The social infrastructure for e-business (Part 5)
19
3
Summary
22
2
Activities
24
1
References
24
1
PART 1 BUSINESS AND SYSTEMS
25
90
Systems
29
17
Introduction
30
1
System
31
1
System constructs
32
1
Other system constructs
33
1
System state and variety
33
1
Subsystems
34
1
Open and closed systems
35
1
Control
35
1
Representing systems as diagrams
36
2
Performance
38
1
Comparators, sensors and effectors
39
1
Feedback
40
2
Human activity systems, information systems and ICT systems
42
1
Case study: the electoral system in the UK
42
2
Summary
44
1
Activities
44
1
References
45
1
Human Activity Systems
46
20
Introduction
47
1
Characteristics of a human activity system
48
1
Porter's value chain
49
2
Supply chain, customer chain and community chain
51
3
Goods, services and transactions
54
1
Management as a human activity system
55
2
Single and double-loop feedback
57
1
Viable systems and requisite variety
58
1
Business models
59
1
Relationships between e-businesses and traditional businesses
60
1
Virtual organisations
61
1
Case study: local government in the UK
62
2
Summary
64
1
Activities
64
1
References
65
1
Information Systems
66
20
Introduction
67
1
Information
68
1
Signs and semantics
68
2
Information system
70
1
Properties of an information system
71
1
Information and communications technology
72
1
ICT system
73
1
Layers of an ICT system
74
1
Socio-technical system
75
1
Stakeholders
76
1
Organisational informatics
77
1
Infrastructure
78
1
Modelling information systems
79
2
Case study: the British electoral system
81
2
Summary
83
1
Activities
84
1
References
84
2
Back - End Information Systems Infrastructure
86
13
Introduction
87
1
Information systems infrastructure of a typical company
88
1
Core information systems
89
1
Sales order processing
89
3
Stock control
92
1
Purchase order processing
93
1
Accounting
94
1
Payroll
95
1
Information systems and business processes
96
1
Case study: the back-end information systems infrastructure for voting
97
1
Summary
97
1
Activities
98
1
References
98
1
Front - End Information Systems Infrastructure
99
16
Introduction
100
1
Front-end information systems
101
1
Management-facing information systems
102
2
Customer-facing systems
104
2
Supplier-facing systems
106
2
Employee-facing systems
108
1
The corporate Intranet
109
2
Sense and respond
111
1
Case study: customer-facing information systems in the financial services industry
112
1
Summary
113
1
Activities
114
1
References
114
1
PART 2 THE TECHNICAL INFRASTRUCTURE FOR E-BUSINESS
115
110
Access Devices and Channels
121
19
Introduction
122
1
A model of communication
123
1
Access devices and channels
124
2
Stakeholder access devices
126
4
Characteristics of an access channel
130
1
Constructing an access channel
131
1
Communication networks and coverage
132
1
Network topologies
133
1
Connecting access devices to front-end ICT systems
134
2
Case study: e-voting
136
2
Summary
138
1
Activities
138
1
References
139
1
Electronic Delivery of Goods and Services
140
17
Introduction
141
1
Goods and services
142
2
Transactions
144
1
Data and document formats
145
1
Electronic Data Interchange (EDI)
146
2
Standard Generalized Markup Language (SGML)
148
1
eXtensible Markup Language (XML)
149
2
Electronic payment systems
151
2
Forms of electronic payment system
153
1
Business implications of electronic delivery of goods and services
154
1
Case study: MP3
155
1
Summary
155
1
Activities
156
1
References
156
1
The Internet
157
14
Introduction
158
1
History of the Internet
158
3
Technical infrastructure
161
1
Packet-switched networks
161
1
TCP/IP
162
1
E-mail protocols, FTP and HTTP
163
1
IP addresses
163
1
Uniform Resource Locators (URLs)
164
1
Domain names
164
1
The regulation of domain names
165
1
Connecting to the Internet
166
1
Internet, Intranet and Extranet
167
2
Applications that run on the Internet
169
1
Summary
169
1
Activities
170
1
References
170
1
The World Wide Web
171
14
Introduction
172
1
History of the Web
172
1
Components of the WWW
173
1
Hypertext/hypermedia
173
1
HyperText Transfer Protocol (HTTP)
174
1
HyperText Markup Language (HTML)
175
1
Web browser
175
1
Versions of HTML
176
1
The structure of HTML
176
1
Web sites
177
3
Web page layout
180
1
Web portals
181
1
Applications that enhance the Web
182
1
Business implications of the Internet and the Web
182
1
Case study: Freeserve
183
1
Summary
183
1
Activities
184
1
References
184
1
Back - End ICT Infrastructure
185
15
Introduction
186
1
Informatics infrastructure
187
3
ICT infrastructure
190
1
Data management
190
3
Types of database system
193
2
Data warehousing
195
1
Document management
196
1
Enterprise Resource Planning (ERP) systems
196
2
Case study: Nectar
198
1
Summary
198
1
Activities
198
1
References
199
1
Front - End ICT Infrastructure
200
13
Introduction
201
1
Distribution
202
2
The technology of front-end ICT systems
204
2
Intranets
206
2
Extranets
208
1
Database/Web site integration
208
2
Case study: Dell
210
2
Summary
212
1
Activities
212
1
References
212
1
Data Security
213
12
Introduction
214
1
The dimensions of data security
214
1
Securing stored data
215
2
Securing transactions
217
1
Encryption
218
1
Digital signatures and certificates
219
1
Secure Socket Layer
220
1
Firewalls
221
1
Tunnelling technology
221
1
Case study: electronic voting
221
1
Summary
222
1
Activities
223
1
References
223
2
PART 3 THE ENVIRONMENT OF E-BUSINESS
225
56
The Economic Environment for E-Business
229
17
Introduction
230
1
The economic environment
231
1
Markets and hierarchies
231
1
Markets
232
1
Hierarchies
233
1
Elements of markets and hierarchies
233
1
Economic actors
234
1
Economic relationships
235
2
Competitive position
237
1
Electronic markets
237
1
Intermediation, disintermediation and reintermediation
238
1
Electronic hierarchies and inter-organisational information systems
239
1
Globalisation
240
2
Case study: Napster
242
1
Summary
243
1
Activities
243
1
References
244
2
The Social Environment of E-Business
246
17
Introduction
247
1
Information society
248
2
Preconditions for electronic delivery of services and products
250
1
Awareness
251
1
Interest
252
1
Access
253
1
Skills
254
1
Use
255
1
Impact
256
1
Digital divide
256
1
Privacy
257
2
Trust
259
1
Case study: the digital divide in London
260
1
Summary
261
1
Activities
261
1
References
262
1
The Political Environment for E-Business
263
18
Introduction
264
1
Legislation
265
1
Contracts
266
2
Intellectual property rights
268
2
Information systems affect the political environment
270
1
E-government and e-democracy
271
2
E-democracy
273
2
Case study: online consultation at the National Assembly for Wales
275
3
Summary
278
1
Activities
279
1
References
279
2
PART 4 E-COMMERCE
281
92
Electronic Commerce
287
16
Introduction
288
1
Commerce
289
1
Actors, frequency and nature
289
1
Cash commerce, credit commerce and repeat commerce
290
2
E-commerce
292
1
Forms of e-commerce
292
3
Benefits of e-commerce
295
1
Problems with e-commerce
296
1
Consumer behaviour
297
3
Case study: the UK stock market
300
1
Summary
301
1
Activities
302
1
References
302
1
Business to Consumer (B2C) Electronic Commerce
303
21
Introduction
304
1
The customer chain
305
2
B2C e-commerce infrastructure
307
1
Information-seeking and communication
308
1
Marketing presence
309
1
Online catalogue
310
1
Online ordering
311
1
Online payment
312
1
Online delivery
313
1
Customer profiling and preferencing
314
1
Customer relationship management
315
3
Benefits of B2C e-commerce
318
1
Problems of B2C e-commerce
318
1
B2C business models
319
1
Case study: Amazon
320
2
Summary
322
1
Activities
322
1
References
323
1
Business to Business (B2B) Electronic Commerce
324
12
Introduction
325
1
The supply chain
326
1
B2B e-commerce infrastructure
327
2
Supplier relationship management
329
1
Models of B2B e-commerce
330
1
Intermediary-oriented B2B
331
1
Extranets
331
1
The benefits of B2B e-commerce
332
1
The problems of B2B e-commerce
333
1
Case study: Cisco
333
1
Summary
334
1
Activities
335
1
References
335
1
Consumer to Consumer (C2C) Electronic Commerce
336
13
Introduction
337
1
The community chain
338
3
Virtual communities
341
1
Adjunct communities
342
1
C2C commerce
343
2
Case study: eBay
345
2
Summary
347
1
Activities
348
1
References
348
1
E-Marketing
349
12
Introduction
350
1
Marketing channels
351
1
Planning and implementing e-marketing
352
2
The benefits of e-marketing
354
1
The techniques of Web-based e-marketing
355
1
E-marketing revenue
356
1
Branding
357
1
Case study: EasyJet
357
1
Summary
358
1
Activities
359
1
References
359
2
E-Procurement
361
12
Introduction
362
1
The conventional procurement process
362
4
Benefits of e-procurement
366
2
Forms of e-procurement
368
1
Technologies for e-procurement
369
1
Case study: Schlumberger
370
1
Summary
371
1
Activities
371
1
References
371
2
PART 5 THE SOCIAL INFRASTRUCTURE FOR E-BUSINESS
373
79
E-Business Planning
377
18
Introduction
378
1
Three forms of analysis
378
2
Approaches to e-business planning
380
1
The process of e-business planning
381
1
Setting up a planning unit and approach
381
1
Assessment of the current e-business infrastructure
382
6
Establishing a vision for e-business
388
4
Case study: the UK National Health Service
392
1
Summary
393
1
Activities
393
1
References
393
2
E-Business Strategy
395
15
Introduction
396
1
Strategy and tactics
396
1
Organisation strategy, e-business strategy and informatics strategy
397
3
Strategic analysis, choice and implementation
400
2
Organisational strategies
402
2
Informatics strategy
404
2
E-business strategies
406
1
Case study: the Inland Revenue
407
1
Summary
408
1
Activities
409
1
References
409
1
E-Business Management
410
13
Introduction
411
1
E-business management and informatics management
411
3
Information management, knowledge management and content management
414
1
Data administration
415
1
Knowledge management
416
3
Content management
419
1
Case study: Deutsche Bank's HRBase
420
1
Summary
421
1
Activities
422
1
References
422
1
E-Business Development
423
18
Introduction
424
1
Development process
424
2
Development activities
426
2
Approaches to information systems development
428
3
Development organisation
431
3
Development information system
434
1
Development toolkit
434
1
Web-based development tools
435
1
The complexity of Web-based development
436
2
Case study: development of a public relations system at BT
438
1
Summary
439
1
Activities
439
1
References
440
1
E-Business Evaluation
441
11
Introduction
442
1
Evaluation
442
1
Functionality, usability and utility
443
1
Strategic, formative and summative evaluation
444
2
The utility of Web sites
446
1
Strategic and summative evaluation of e-business
447
2
Case study: strategic evaluation of electronic voting
449
1
Summary
450
1
Activities
451
1
References
451
1
Bibliography
452
7
Glossary and Index
459