search for books and compare prices
Tables of Contents for Law Office Skills
Chapter/Section Title
Page #
Page Count
Preface
xi
Professionalism
1
28
Dressing Like a Professional
3
3
Nonverbal Messages
6
2
Greeting Others
8
2
Language and Behavior
10
3
What it Means to Be Professional
13
7
Taking Directions
20
9
Telephone Etiquette
29
28
General Rules of Telephone Etiquette
30
5
Putting People on Hold
35
1
Taking Messages
36
2
Modern Technology
38
1
Speakerphones
38
1
Voice Mail
39
1
E-mail
40
4
Dealing with Difficult People
44
4
Calling Others
48
9
Time Management
57
36
Time Management---Getting Where You Want to Go
58
3
Purpose of Time Management
58
1
Assessing Your Relationship to Time
59
2
Knowing Where You Want to Go
61
7
Pareto Living
61
1
Determining Your Present Goals
62
1
Setting Goals
63
5
Why Aren't You Getting Where You Want to Go?
68
10
Common Time ``Stealers''
68
5
Procrastination
73
5
Getting Where You Want to Go---Easier and Faster
78
5
Creating an Orderly Work Environment
83
10
Timekeeping and Billing
93
26
Importance of Accurate Timekeeping
93
1
Fee Arangements
94
4
Billing Practices
98
5
Collection of Fees
100
3
Ethical Issues in Relation to Fees
103
3
Timekeeping
106
13
Need for Accurate Timekeeping
106
1
Billable versus Non-Billable Time
107
1
Calculation of Billable Time
108
1
Mechanics of Keeping Time
109
10
File Management
119
28
Importance of a Good Filing System
119
2
Organization of Filing System
121
8
Alphabetical System
122
2
Numerical System
124
2
Alphanumeric System
126
2
Indexes
128
1
Retrieving Files
129
2
Opening Files
131
3
Organizing Files
134
8
Why File Organization Is Important
134
1
Central Index
135
1
Pleadings Index
136
3
Discovery Index
139
1
Deposition Schedule
139
1
Working File
140
2
Closing Files
142
5
Document Management
147
28
Managing the Flow of Documents
147
3
Importance of Good Document Management
150
1
Responding to Requests for Production
151
8
Reviewing Documents
151
4
Organizing Documents
155
1
Numbering Documents
155
2
Copying Documents
157
1
Filing Documents
158
1
Opponent's Response to Request for Production
159
6
Selecting Documents
160
1
Organizing Documents Produced
161
1
Reorganizing Documents
162
3
Preparation for Trial
165
2
What Can Automated Systems Do?
167
8
Docket Control
175
22
Importance of Docket Control
176
2
Deadlines
177
1
Court Dates
177
1
Appointments
178
1
Organization of Docket Control Systems
178
11
Calendaring
179
2
Tickler System
181
5
Review of Files
186
3
Manual Systems
189
1
Computerized Docket Control
190
7
Office Politics
197
24
What Is Office Politics?
197
2
Is Office Politics Necessary?
199
1
Do ``Good'' People Engage in Office Politics?
199
2
Acquiring Power
201
2
Scoping Out Your Political Environment
203
4
Building Relationships with Others
207
4
Building Alliances
207
1
Minimizing Conflict
208
1
Working with the ``Enemy''
209
2
How to Build a Power Base
211
10
Human Dynamics in a Law Office
221
30
Stresses in a Law Office
221
4
Good Client Relations
225
5
Communication
230
6
Working with Challenging Clients
236
4
Working with Attorneys
240
3
Working with Legal Secretaries and Other Staff
243
8
Appendix Supplemental Reading
251
16
Working with People Who Make You Want to Scream
Who Are the People Who Make You Want to Scream?
251
1
General Principles
252
4
Common Varieties of PWMYWTS
256
8
Aggressives
256
1
Passive-Aggressives
257
1
Rude People
258
1
Negativists
258
1
Chronic Complainers
259
2
Know-It-Alls
261
1
Workaholics
262
1
Perfectionists
263
1
Pygmalion Effect
264
1
Are You a Person Who Makes Others Want to Scream?
265
2
Index
267