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Tables of Contents for More Secrets of Consulting
Chapter/Section Title
Page #
Page Count
The Law of Strawberry Jam
1
10
The Jam Laws
2
1
The Law of Grape Jelly
3
1
The Lump Law
4
1
Satir's Self-Esteem Tool Kit
5
5
The Wisdom Box
10
11
Redding's Reading Rule
11
1
Cary's Crap Caution
12
2
Freeble's Feeling Filter
14
1
Is it Wisdom or is it Memory?
14
1
Wisdom Box Mistakes
15
4
Limit Your Rationality
16
1
Beware of Rationalizations
16
1
Eschew False Reasoning
17
1
Know Your Limits
18
1
Check Your Wisdom Box Periodically
19
2
The Golden Key
21
12
Nosy but Nice
22
1
Polanski's Pointer
23
2
The Golden Lock
25
1
Lock Language
26
1
Lullaby Language
27
4
Should
28
1
Just
29
1
Soon
30
1
Very
30
1
Constant Comments
31
2
The Courage Stick
33
10
The Coward's Credo
34
1
How to Use Your Courage Stick
35
7
The Fraidycat Formula
37
1
Discussing the Indiscussible
38
1
Not Giving Answers People Want to Hear
39
1
Not Always Going by the Book
40
1
Dealing with Impossible Demands
41
1
The Courage to Examine Yourself
42
1
The Wishing Wand
43
13
What Does Anyone Want?
44
6
What the Wishing Wand Can Do for You
49
1
The Dismal Theorems of Contract Negotiation
50
2
The Happy Theorem
52
1
How Long Should My Contract Be?
53
3
The Detective Hat (and The Magnifying Glass)
56
17
The Blizzard of 1969
57
2
Avoiding Data Biases
59
2
The Railroad Paradox
59
1
The Railroad Counter-Paradox
60
1
The Housewife Assumption
60
1
Selection Biases in Observation
61
4
Triangulation Bias
62
1
The Law of the Hammer
63
1
Fantasy Bias
64
1
Crisis Bias
64
1
Building Your Detective Network
65
1
Getting Some Good Out of Bad Interviewing
65
8
The Detective's First Rule
66
1
The Detective's Second Rule
66
1
The Nedlog Rule
67
1
The Detective's Third Rule
68
1
The Detective's Fourth Rule
69
1
The Calming Effect of Wearing a Hat
70
1
The Detective's Fifth Rule
71
2
The Yes/No Medallion
73
13
The Chapter from Hell
74
2
Satir's Soft Spurn
76
2
Gordon's Law of First Consulting
78
1
Saying Simple Yea and Nay
79
1
Yes, No, and Survival Rules
80
6
Transforming a Yes Rule
81
1
Transforming a No Rule
82
1
The Stuck Medallion---Rule Conflicts
83
3
The Heart
86
9
Heart Troubles
87
2
Heart Boomerangs
87
2
The Informed Heart
89
5
Mindless Conformity
91
1
Mercy Consulting
92
2
Magnificent Commitment
94
1
The Mirror
95
12
Being a Mirror
97
6
Sweeny's Teeny Weeny Signature Statute
99
1
The Helpful Model and Carl's Constructive Corollary
100
1
Kenny's Law of Auto Repair
101
2
Satir's Three Universal Questions
103
2
How Do I Happen to Be Here? (Past)
104
1
How Do I Feel About Being Here? (Present)
104
1
What Would I Like to Have Happen? (Future)
105
1
Using the Big Picture of Yourself
105
2
The Telescope
107
9
Which Other Person's Big Picture?
108
1
Looking at Satir's Questions Through the Telescope
108
4
How Do They Happen to Be Here? (Past)
109
1
How Do They Feel About Being Here? (Present)
109
1
What Would They Like to Have Happen? (Future)
110
2
The Response Pattern
112
4
The Telescope Focusing List
113
3
The Fish-Eye Lens
116
18
Isabelle's Initial Indication
117
1
The Law of Unavoidably Messy Peculiarity
118
9
The First Law of Good Consulting
119
2
Don's Deviance Derivation
121
2
Separation (or Not) of Variables
123
2
The Background Blindfold
125
1
The Foreground Fantasy
126
1
The Five-Minute Rule
126
1
Satir's Three Universal Questions
127
3
How Did They Get Here? (Past)
127
1
How Do They Feel About Being Here? (Present)
128
1
What Would They Like to Have Happen? (Future)
129
1
The Fishy-Eye Lens
130
2
The Crooked Channel Cleanser
132
2
The Gyroscope
134
16
Life Balance and Congruence
135
7
Not a Place, but a Process
135
1
Perfect Poise Paradox
136
1
Internal Messages
137
1
The Parliament of Fears
138
2
The Body-Brain Behest
140
1
Parson's Peculiarity Principle
140
2
Making Adjustments
142
4
Making Contact with the Other Person
143
1
Waiting for the Other Person to Respond
144
1
What Congruence Means to a Consultant
145
1
Challenges to Congruence
146
4
Win, Lose, or Learn
146
1
The Qualified-but-Quiet Quandary
147
1
Starr's Surrogate Syndrome
148
1
Knaomi's Knowledge Knockout
149
1
The Egg, The Carabiner, and The Feather
150
11
The Egg
151
2
The Carabiner
153
4
Creativity and Freedom from Fear
153
1
The Magic Double Bind
154
1
Breaking the Bind
155
1
The Effective Use of Failure
156
1
The Feather
157
4
Felicity's Feather Philosophy
158
3
The Hourglass
161
11
Components of an Effective Hourglass
163
9
Jerry's Iron Rule of Project Life
166
2
Quick and Neat
168
1
Conscious Experience
169
1
Starting Right
169
2
Stopping Right
171
1
The Oxygen Mask
172
11
Why We Burn Out
173
5
The Dreaded ``Shoulds''
175
1
Competence Can Lead to Burnout
176
2
Cultivating Chaos
178
5
Getting the Most Out of Chaos
180
3
Epilogue
183
2
Listing of Laws, Rules, and Principles
185
10
Bibliography
195
4
Index
199
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